Andreas Birkigt

Andreas Birkigt currently serves as a Manager at NTT DATA Europe & Latam, where he leverages his extensive project management expertise to drive complex CRM initiatives across diverse industries. In his current role, Andreas oversees the Business Process stream within a major retail project in Germany, focusing on optimizing customer engagement and operational efficiency through innovative CRM solutions. His deep technical understanding, particularly in Siebel CRM, combined with his strong business acumen, enables him to bridge the gap between technical teams and business stakeholders effectively.

With a rich background in project management, Andreas has successfully led numerous CRM projects, particularly in the telecoms & media, consumer packaged goods, automotive, and electronics sectors. His expertise in back-office interfaces and order management systems ensures seamless integration and streamlined workflows, enhancing overall customer experience. Andreas’s proficiency in business analysis, requirements gathering, and solution architecture allows him to develop tailored CRM strategies that align with organizational goals and industry best practices.

His leadership skills are evident in his ability to coordinate cross-functional teams, manage stakeholder expectations, and deliver projects on time and within scope. Andreas also brings a strategic perspective to IT initiatives, emphasizing the importance of aligning technology solutions with business objectives to foster digital transformation and improve customer relationships. His combination of technical prowess, industry knowledge, and consulting experience makes him a valuable asset in driving innovation and operational excellence within NTT DATA’s CRM and back-office projects.