Anches W

Anches W. currently excels as an After Sales Service Specialist at LEWA GmbH, where they play a pivotal role in ensuring seamless after-sales support for LEWA’s renowned Canned Motor Pumps and Metering Pumps. Leveraging a comprehensive understanding of technical identification, Anches manages the end-to-end process of quotation preparation, including detailed calculations and cost estimations, to deliver competitive and accurate proposals to customers. Their expertise in spare part management and purchase processing ensures that customer needs are met efficiently, minimizing downtime and enhancing customer satisfaction.

In their role, Anches acts as a critical service link between end customers and Nikkiso Japan, facilitating clear communication and technical clarification to support complex repair and maintenance projects. They coordinate and supervise repairs, ensuring that technical specifications are adhered to and that service workflows are optimized for efficiency. Their process optimization initiatives have contributed to streamlined workflows, reducing lead times and improving overall service quality.

Anches W.’s proficiency in business analytics, SAP ERP, and ITMX Smart Business Client enables them to analyze service data effectively, identify areas for improvement, and implement strategic solutions. Their open-minded approach and appreciation for diverse work cultures foster collaborative relationships with international teams and clients. Guided by their motto, “Never stop learning,” Anches continually seeks to expand their technical knowledge and industry expertise, positioning themselves as a valuable asset in the after-sales service domain within the pump industry.