Ana Velozo
Operations Specialist at Western Union | São Paulo, São Paulo, Brazil
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Ana Velozo is a seasoned Operations Specialist at Western Union, bringing over a decade of expertise in Customer Success Management and People Management to the forefront of her role. With a strong focus on enhancing Customer Experience (CX) within the Foreign Exchange (FX) and Domestic Banking sectors, Ana plays a pivotal role as the local ecosystem focal point. Her responsibilities include identifying and addressing CX and User Experience (UX) gaps both globally and locally, ensuring that Western Union remains at the cutting edge of customer satisfaction and operational excellence.
Ana's current projects showcase her ability to lead impactful initiatives that drive operational and financial success. She is deeply involved in managing Business Process Outsourcing (BPO) relationships, where her analytical skills shine in the development and monitoring of Key Performance Indicators (KPIs). By leveraging her expertise in strategic planning and project management, Ana has successfully implemented continuous improvement projects that enhance service delivery and operational health.
In her support role for local vendor monitoring, Ana collaborates closely with IT and Engineering teams to ensure seamless operations and effective communication across departments. Her proficiency in tools like JIRA and her ability to create insightful dashboards and reports empower her to make data-driven decisions that propel the organization forward. Ana's commitment to training and development further underscores her dedication to fostering a culture of excellence and continuous learning within her team. As she navigates the complexities of the financial services landscape, Ana Velozo continues to be a key driver of innovation and customer-centric solutions at Western Union.
Operations Specialist at Western Union in September 2023 to Present
Operations Strategy & Planning Specialist at Nubank in September 2021 to February 2023
Performance and Training Analyst at Nubank in July 2020 to September 2021
Customer Success Agent at Nubank in September 2018 to July 2020
Corporate Concierge (AirBus) at Amaris in July 2017 to September 2018
Senior Support Analyst (Apple Tier 2) at Concentrix in December 2014 to July 2017
Credit Research Analyst at Credilima in February 2013 to April 2014
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Centro Universitário FMU | FIAM-FAAM, Associate's degree/College diploma, October 2026
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Apresentações
Comunicação oral
Operações
Treinamento e desenvolvimento
Gestão de pessoas
Melhoria contínua
Google Workspace
Resolução de problemas
Zendesk
Gestão de experiência do cliente
Capacidade analítica
Banco digital
Cartões de crédito
Serviços bancários
Estratégia
Centrais de atendimento
Habilidades analíticas
Governança de projetos
Operações de atendimento ao cliente
Análise de dados
Comunicação
Gestão de projetos
Inglês
Planejamento estratégico
Satisfação do cliente
Vendas
Suporte técnico
Telecomunicações
Experiência do cliente
Administração
Planejamento de projetos
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Sistemas operacionais
Atendimento ao Cliente
Trabalho em equipe
Negociação
Gestão
Liderança
Treinamento
Liderança de equipe
Capacidade de organização
JIRA
Implementação de KPI
Relatórios de indicadores-chave de desempenho (KPI)
Looker (Software)
SQL
Documentação
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Discover more about Western UnionWhat is Ana Velozo email address?
Email Ana Velozo at [email protected] and [email protected]. This email is the most updated Ana Velozo's email found in 2026.
How to contact Ana Velozo?
To contact Ana Velozo send an email to [email protected] or [email protected]. (updated on December 05, 2024)
What company does Ana Velozo work for?
Ana Velozo works for Western Union
What is Ana Velozo's role at Western Union?
Ana Velozo is Operations Specialist
What is Ana Velozo's Phone Number?
Ana Velozo's phone (**) *** *** 269
What industry does Ana Velozo work in?
Ana Velozo works in the Financial Services industry.
Ana Velozo Email Addresses
Ana Velozo Phone Numbers
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