Ana Maseeb
Director - Eventwatch Operations at Resilinc | Gurgaon, Haryana, India
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Ana Maseeb, currently serving as the Director of Eventwatch Operations at Resilinc, exemplifies a forward-thinking leader dedicated to transforming supply chain risk management through innovative, AI-driven solutions. In her role, Ana oversees the strategic deployment of Eventwatch, Resilinc’s flagship platform that leverages real-time data, predictive analytics, and automation to provide comprehensive supply chain visibility. Her expertise in integrating AI-centric tools has been instrumental in enhancing operational efficiency, enabling clients to proactively identify and mitigate disruptions before they escalate. Under her leadership, the team has achieved a remarkable 30% increase in operational efficiency within the first six months, demonstrating her ability to drive measurable results through strategic process improvements.
Ana’s focus on reducing escalations and customer complaints aligns with her broader commitment to customer excellence. By implementing proactive monitoring systems and refining workflows, she has successfully decreased incident volumes, thereby elevating client satisfaction and trust. Her deep understanding of key metrics, emerging trends in supply chain resilience, and CRM tools like Salesforce.com allows her to optimize team performance and foster a culture of continuous improvement. With a background spanning SaaS, EdTech, and business management, Ana excels at scaling high-performance teams, mentoring talent, and leveraging automation and AI to streamline operations. Her holistic approach combines industry expertise with a keen eye for innovation, making her a vital driver of Resilinc’s mission to empower organizations with resilient, transparent, and agile supply chains.
Director - Eventwatch Operations at Resilinc in September 2024 to Present
Operations Manager at Coursera in October 2021 to August 2024
Manager, Enterprise Implementation at Cvent in February 2021 to September 2021
Manager, Professional Services at Cvent in January 2019 to February 2021
Assistant Manager Client Services at Cvent in January 2017 to December 2018
Team Manager at Cvent in January 2015 to December 2016
Asst Team Lead at Cvent in May 2013 to January 2015
Senior Product Consultant at Cvent in January 2012 to April 2013
Product Consultant at Cvent in April 2010 to December 2011
Subject Matter Expert at Teleperformance, India in July 2005 to February 2008
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Presentation Skills
Decision-Making
Customer Service
Customer Service Management
Team Development
Presentations
Key Performance Indicators
Operational Excellence
Record Of Success
Team Performance
Support Services
Service of Process
Reporting Systems
Product Knowledge
Key Metrics
Emerging Trends
Driving Performance
Coordination Skills
Operational Execution
Agile Project Management
Budgeting and procurement
Risk Management
Performance Management
Negotiation, Budgeting, Data analysis, Artificia Intelligence
Contact Center Operations
Business Management
Problem Solving
Build Strong Relationships
Project Delivery
Business-to-Business (B2B)
Stakeholder Management
Strategic Thinking
People Management
Business Transformation
Business Strategy
Team Building
Public Speaking
Coaching
Process Improvement
Social Media
Microsoft Office
PowerPoint
Teamwork
Recruiting
Data Analysis
Training
Quality Assurance
Leadership
Employee Training
Team Management
Management
Business Development
CRM
Business Analysis
BPO
Outsourcing
Vendor Management
Team Leadership
Salesforce.com
Account Management
Customer Relationship Management (CRM)
Strategic Planning
Customer Experience
Service Delivery
Software as a Service (SaaS)
Project Management
Interviewing
Business Planning
Customer Support
Analytical Skills
Customer Satisfaction
Strategy
Transition Management
Mentoring
Contact Centers
Business Relationship Management
Customer Engagement
Forecasting
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Discover more about ResilincWhat is Ana Maseeb email address?
Email Ana Maseeb at [email protected] and [email protected]. This email is the most updated Ana Maseeb's email found in 2026.
How to contact Ana Maseeb?
To contact Ana Maseeb send an email to [email protected] or [email protected]. (updated on March 20, 2025)
What company does Ana Maseeb work for?
Ana Maseeb works for Resilinc
What is Ana Maseeb's role at Resilinc?
Ana Maseeb is Director - Eventwatch Operations
What is Ana Maseeb's Phone Number?
Ana Maseeb's phone (**) *** *** 229
What industry does Ana Maseeb work in?
Ana Maseeb works in the Computer Software industry.
Ana Maseeb Email Addresses
Ana Maseeb Phone Numbers
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