An Quiroga
Quality Assurance Analyst at Engine | Aurora, Colorado, United States
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An Quiroga currently serves as a Quality Assurance Specialist at VGW, where their primary focus is on enhancing customer interactions to foster a superior gaming experience. With a robust background in data analysis and customer support, An has developed a keen ability to assess and elevate the quality of service provided across various channels, including email, live chat, and phone interactions. Their role involves meticulously reviewing player assessments and interactions against established quality benchmarks, ensuring that every customer’s unique needs are met with precision and empathy.
An's expertise in root cause analysis allows them to identify underlying issues in customer interactions, enabling the implementation of effective solutions that enhance overall service quality. By leveraging tools such as Zendesk and Slack, An collaborates seamlessly with internal stakeholders and the leadership team to provide clear, concise, and actionable feedback. This collaborative approach not only improves individual performance but also contributes to the continuous development of VGW's customer support strategies.
Key projects that An has spearheaded include the development of comprehensive training programs aimed at refining the skills of customer-facing roles, ensuring that team members are equipped to deliver exceptional service. Their proficiency in Microsoft Excel and CRM systems further enhances their ability to analyze data trends and generate insights that drive informed decision-making. An Quiroga's commitment to quality assurance and customer satisfaction positions them as a vital asset to VGW, continually striving to elevate the player experience and reinforce the company's reputation in the competitive gaming industry.
Quality Assurance Analyst at Engine in October 2024 to Present
Layoff/position eliminated at VGW in September 2024 to October 2024
Quality Assurance Specialist at VGW in October 2023 to September 2024
Quality Assurance Coordinator at Veho in July 2022 to October 2023
Training And Development Coordinator at Veho in October 2021 to June 2022
Customer Support Associate at Veho in April 2021 to October 2021
Laboratory Technician at Metropolitan State University of Denver in August 2018 to May 2020
Relocation at Career Break in September 2017 to November 2017
Server at Lasco Enterprises in June 2016 to March 2017
Private Tutor at Stress Free Tutoring in January 2014 to August 2016
Hostess at Taste of Texas in January 2011 to January 2014
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Rice University, Bachelor of Science (BS), September 2026
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Root Cause Analysis
Customer Relationship Management (CRM)
Slack
Zendesk
Quality Assurance
Data Analysis
Customer Support
Microsoft Excel
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Discover more about EngineWhat is An Quiroga email address?
Email An Quiroga at [email protected]. This email is the most updated An Quiroga's email found in 2026.
How to contact An Quiroga?
To contact An Quiroga send an email to [email protected]. (updated on September 02, 2024)
What company does An Quiroga work for?
An Quiroga works for Engine
What is An Quiroga's role at Engine?
An Quiroga is Quality Assurance Analyst
What is An Quiroga's Phone Number?
An Quiroga's phone (303) ***-*143
What industry does An Quiroga work in?
An Quiroga works in the Computer Games industry.
An Quiroga Email Addresses
An Quiroga Phone Numbers
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