Amanda Simonetti
Continuous Improvement Supervisor at SONDA | Foz do Iguaçu, Paraná, Brazil
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Amanda Simonetti is a seasoned professional with over 15 years of experience in IT Governance and team leadership, currently serving as the Continuous Improvement Supervisor at SONDA. In her role, Amanda leads the Governance and Continuous Improvement team for the Data Center business unit, where she plays a pivotal role in ensuring the effective implementation and maintenance of Integrated Management Systems and Information Security Management Systems. Her expertise encompasses a wide range of ITIL processes, including Incident Management, Request Fulfillment, Configuration Management, Change Management, and Release Management, ensuring that these processes are not only implemented but also continuously improved to meet the evolving needs of the organization.
Amanda's proficiency in Quality Management and IT Governance is complemented by her strong background in Information Security processes, where she ensures compliance with industry standards and best practices. She is adept at utilizing Lean Six Sigma methodologies to drive operational efficiency and enhance service delivery, which has led to significant improvements in team performance and client satisfaction. Her skills in IT Service Management, particularly with Microsoft System Center Service Manager, enable her to streamline workflows and optimize resource allocation effectively.
In addition to her technical expertise, Amanda is a strong advocate for fostering a culture of continuous improvement within her team. She actively engages in auditing processes and risk management, ensuring that the organization not only meets regulatory requirements but also exceeds industry benchmarks. Through her leadership, Amanda is committed to empowering her team to embrace innovation and excellence, ultimately contributing to SONDA's mission of delivering high-quality IT services.
Continuous Improvement Supervisor at SONDA in June 2019 to Present
Quality Supervisor at SONDA in October 2018 to June 2019
Consultora de TI - Automação de Escritório at Editora Abril in April 2014 to September 2018
Coordenadora de Qualidade at Sonda IT in January 2013 to April 2014
Analista de Qualidade at Sonda IT in November 2012 to January 2013
Analista de Qualidade at Unisys in April 2010 to November 2012
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Centro Universitário Internacional UNINTER, Master of Business Administration (MBA), November 2026
Universidade Nove de Julho, Tecnologo, November 2026
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Normas ISO
Norma ISO 27001
Sistemas de gestão de segurança
Segurança da informação
Análise de causa raiz (RCA)
Solução de problemas pela análise de causa raiz
Analise de Causa
gestão de serviços de ti
Serviços gerenciados
Governança corporativa
Governança e gestão de riscos
Garantia de qualidade
NSE3
NSE2
NSE 1
Cibersegurança
Metodologia DMAIC
Lean Six Sigma
Business Intelligence
ISO 27017
ISO 27018
Auditoria interna
Auditoria
Gestão de fornecedores
Microsoft Excel
Gestão operacional
Capacidade analítica
Melhoria contínua
Liderança
Certificação ITIL Foundations v3
Gestão da qualidade
BPMN
Governança de TI
ISO 9001:2008
ISO 20000-1:2011
Microsoft - IT Service Management with System Center Service Manager
Qualidade aplicada ao Service Desk
COBIT
ITIL
Gestão de TI
Gerenciamento de serviços de TI
Sistemas operacionais
Operating Systems
Gestão
Microsoft Office
IT Service Management
Inteligência empresarial
Management
IT Management
Gestão de serviços de atendimento ao cliente
Seis Sigma
Coaching
PnL
ERP (Planejamento de recursos empresariais)
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Discover more about SONDAWhat is Amanda Simonetti email address?
Email Amanda Simonetti at [email protected] and [email protected]. This email is the most updated Amanda Simonetti's email found in 2026.
How to contact Amanda Simonetti?
To contact Amanda Simonetti send an email to [email protected] or [email protected]. (updated on December 04, 2024)
What company does Amanda Simonetti work for?
Amanda Simonetti works for SONDA
What is Amanda Simonetti's role at SONDA?
Amanda Simonetti is Continuous Improvement Supervisor
What is Amanda Simonetti's Phone Number?
Amanda Simonetti's phone (**) *** *** 406
What industry does Amanda Simonetti work in?
Amanda Simonetti works in the Information Technology & Services industry.
Amanda Simonetti Email Addresses
Amanda Simonetti Phone Numbers
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