Amanda Dolling
Customer Experience & Business Improvement Director at Gerflor Australasia | South Yarra, Victoria, Australia
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Amanda Dolling, currently serving as the Customer Experience & Business Improvement Director at Gerflor Australasia, brings over two decades of extensive expertise in relationship management, customer-centric strategies, and operational excellence within the decorative building products industry. In her pivotal role, Amanda is spearheading transformative initiatives aimed at elevating the overall customer journey, ensuring seamless touchpoints from initial inquiry through to post-sales support. Her deep understanding of the entire pipeline to market—gained through diverse management roles and key account management—enables her to identify opportunities for process optimization, innovative service delivery, and sustainable growth.
At Gerflor Australasia, Amanda is leading cross-functional teams to implement data-driven improvements that enhance customer satisfaction and loyalty. Her focus on leveraging insights from logistics management, sales, and marketing allows her to develop tailored solutions that meet the evolving needs of architects, designers, and commercial clients. Amanda’s expertise in project management and people development is instrumental in fostering a culture of continuous improvement and high-performance teamwork. She actively collaborates with stakeholders across the organization to streamline operations, optimize budgets, and embed best practices that support business growth.
With her strategic vision and hands-on approach, Amanda is committed to strengthening Gerflor’s reputation as a leader in innovative, sustainable flooring solutions. Her dedication to relationship building and B2B excellence ensures that the company not only delivers superior products but also creates memorable customer experiences that drive long-term success in the competitive Australasian market.
Customer Experience & Business Improvement Director at Gerflor Australasia in November 2024 to Present
Senior Customer Success Anaylst at Gerflor Australasia in September 2024 to November 2024
Creative Studio Manager at Design Rouge in February 2023 to October 2023
Operations Manager/Director at Activ Design Group in April 2012 to December 2022
General Manager - Sales & Product at Wilsonart Australia in July 2020 to December 2021
Customer Service Co-ordinator Dual Occ Solutions at Metricon in July 2011 to January 2013
Account Manager - Displays & Development Team at Claytons Group in September 2009 to August 2011
National Merchandising & Showroom Manager at Lincoln Sentry Pty. Ltd in March 2007 to September 2009
Customer Service Manager at Parbury Pty Ltd - Alesco Corporation in January 2004 to January 2007
Customer Service Supervisor at Parbury Pty Ltd - Alesco Corporation in January 2001 to January 2004
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Swinburne University of Technology, October 2026
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Customer Experience Management
Cross-functional Team Leadership
Customer Experience
Customer Success
Communication
Team Management
Stakeholder Management
Customer Relationship Management (CRM)
People Management
Reporting & Analysis
Logistics Management
Sales & Marketing
Sales
Business-to-Business (B2B)
People Development
Interpersonal Skills
Relationship Building
Teamwork
Leadership
Business Development
Account Management
Negotiation
Business Strategy
Customer Service
Sales Management
New Business Development
Contract Management
Key Account Management
Merchandising
Contract Negotiation
Management
Operations Management
Budgets
Team Leadership
Microsoft Office
Process Improvement
Strategic Planning
Project Management
Procurement
Purchasing
Marketing Strategy
Team Building
Business Process Improvement
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What is Amanda Dolling email address?
Email Amanda Dolling at [email protected] and [email protected]. This email is the most updated Amanda Dolling's email found in 2026.
How to contact Amanda Dolling?
To contact Amanda Dolling send an email to [email protected] or [email protected]. (updated on July 20, 2025)
What company does Amanda Dolling work for?
Amanda Dolling works for Gerflor Australasia
What is Amanda Dolling's role at Gerflor Australasia ?
Amanda Dolling is Customer Experience & Business Improvement Director
What is Amanda Dolling's Phone Number?
Amanda Dolling's phone (416) ***-*226
What industry does Amanda Dolling work in?
Amanda Dolling works in the Construction industry.
Amanda Dolling Email Addresses
Amanda Dolling Phone Numbers
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