Aman Alem
Senior Technical Support Specialist at Asgard Software | Brooklyn, New York, United States
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Aman Alem is a seasoned IT professional with over eight years of experience in web development and customer support, currently serving as a Senior Technical Support Specialist at Katana Software, Inc. In this pivotal role, Aman leverages his extensive technical expertise to address complex challenges faced by end-users of Katana's proprietary software designed specifically for the hospitality industry. His ability to seamlessly bridge the gap between technical intricacies and user-friendly solutions has made him an invaluable asset to the team.
One of Aman's standout achievements includes the creation of an innovative system that has significantly optimized the regression testing process. By developing a streamlined methodology, he has successfully saved Katana approximately 100 worker hours every six weeks, eliminating the need for an all-hands-on-deck approach each time an application update is deployed. This initiative not only enhances operational efficiency but also allows the development team to focus on delivering high-quality updates without compromising on timelines.
Aman's expertise extends to a wide array of technologies, including React.js, the MERN stack, and JavaScript, which he skillfully utilizes to troubleshoot and resolve issues that arise within the software. His proficiency in web design and development, coupled with his strong interpersonal communication skills, enables him to effectively collaborate with cross-functional teams, ensuring that customer feedback is integrated into product enhancements. As a dedicated problem-solver, Aman is committed to identifying big-picture solutions that elevate the user experience and drive the success of Katana Software in the competitive hospitality technology landscape.
Senior Technical Support Specialist at Asgard Software in February 2020 to Present
Technology Marketing Manager at Asgard Software in August 2023 to Present
Computer Specialist, Business Owner at DesTech Computer Solutions in January 2015 to January 2020
Web Designer-Builder, Business Owner at Amanster Designs in January 2014 to January 2020
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General Assembly, Coding Bootcamp Certification, September 2026
University of Southern California, Bachelor's degree, September 2026
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Communication
Customer Relationship Management (CRM)
Marketing Technology
Critical Thinking
Technology Management
Web Design
Software Development
React.js
MERN Stack
Django REST Framework
JavaScript
Express.js
MongoDB
PostgreSQL
Node.js
Web Development
Cascading Style Sheets (CSS)
HTML
Entrepreneurship
Technical Support
Troubleshooting
Customer Service
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Discover more about Asgard SoftwareWhat is Aman Alem email address?
Email Aman Alem at [email protected], [email protected] and [email protected]. This email is the most updated Aman Alem's email found in 2026.
What is Aman Alem phone number?
Aman Alem phone number is 6083455124.
How to contact Aman Alem?
To contact Aman Alem send an email to [email protected], [email protected] or [email protected]. If you want to call Aman Alem try calling on 6083455124. (updated on September 04, 2024)
What company does Aman Alem work for?
Aman Alem works for Asgard Software
What is Aman Alem's role at Asgard Software?
Aman Alem is Senior Technical Support Specialist
What industry does Aman Alem work in?
Aman Alem works in the Computer Software industry.
Aman Alem Email Addresses
Aman Alem Phone Numbers
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