Alexandre Vicchini
Senior Technical Support Analyst at TE Connectivity | Bragança Paulista, São Paulo, Brazil
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Alexandre Vicchini is a seasoned IT professional currently serving as a Senior Technical Support Analyst at TE Connectivity, where he leverages over 20 years of extensive experience in information technology. With a degree in Information Technology Management and certifications in Microsoft technologies, Alexandre has honed his expertise in infrastructure technology management, making him a pivotal asset in the company's IT operations. His role encompasses providing comprehensive support for PCs, Macs, and mobile devices through Microsoft Intune, ensuring seamless user experiences across the organization.
At TE Connectivity, Alexandre is instrumental in enhancing customer satisfaction by implementing and disseminating IT Service Management (ITSM) solutions, specifically ServiceNow, throughout Latin America. His commitment to documentation and knowledge sharing empowers his colleagues, fostering a collaborative environment that drives continuous improvement in service delivery. Alexandre's proficiency in shop floor control and automation, particularly with Manufacturing Execution Systems (MES) and SCADA, allows him to bridge the gap between IT and manufacturing, optimizing operational efficiency.
In addition to his technical acumen, Alexandre possesses strong leadership skills, guiding teams through complex challenges while maintaining a customer-centric approach. His background in outsourcing IT services and customer service management equips him with a unique perspective on value stream mapping and process optimization. As a Six Sigma specialist, he is dedicated to implementing best practices that enhance productivity and reduce waste, further solidifying TE Connectivity's position as a leader in the electrical and electronic manufacturing industry. Alexandre Vicchini exemplifies the integration of technology and operational excellence, making significant contributions to the advancement of IT support and service management in a rapidly evolving landscape.
Senior Technical Support Analyst at TE Connectivity in October 2008 to Present
IT Helpdesk Coordinator at Stefanini in April 2011 to May 2015
Senior Helpdesk Analyst at Stefanini in October 2008 to April 2011
Support Analyst at Unimed Braganca Paulista in May 2006 to October 2008
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Universidade São Francisco, Graduated, October 2026
Universidade São Francisco, Graduated, October 2026
Universidade Paulista, Graduated
FESB - INTEP, October 2026
Kaplan, English Language and Literature, October 2026
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Administração de redes
Desenvolvimento de software
Suporte de hardware de TI
Gestão em nível de serviços
Gestão de TI
Liderança
Atendimento ao cliente
Gestão de fornecedores
Satisfação do cliente
Gestão de projetos
Gestão de incidentes
Metodologia Kaizen
Fabricação enxuta
Melhoria contínua
Suporte para Help Desk
Seis Sigma
Análise de modo e efeito de falha
Melhoria de processos
Indústria manufatureira
Mapeamento do fluxo de valor
Indústria automobilística
ERP (Planejamento de recursos empresariais)
Microsoft Windows
ITIL
Microsoft Office
Technical Support
5S
Solução de problemas técnicos
Suporte técnico
SAP
Manufacturing
Product Development
FMEA
ISO (Organização Internacional para Padronização)
Value Stream Mapping
Liderança de equipe
Rede de computadores
Operações de IT
Sistemas operacionais
ServiceNow
Atendimento ao Cliente
Terceirização de serviços
Gestão de serviços de atendimento ao cliente
Gestão de problemas
Office 365
impressoras
ITSM
Business Process Improvement
Continuous Improvement
Desenvolvimento de produtos
Six Sigma
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Discover more about TE ConnectivityWhat is Alexandre Vicchini email address?
Email Alexandre Vicchini at [email protected]. This email is the most updated Alexandre Vicchini's email found in 2026.
How to contact Alexandre Vicchini?
To contact Alexandre Vicchini send an email to [email protected]. (updated on December 04, 2024)
What company does Alexandre Vicchini work for?
Alexandre Vicchini works for TE Connectivity
What is Alexandre Vicchini's role at TE Connectivity?
Alexandre Vicchini is Senior Technical Support Analyst
What is Alexandre Vicchini's Phone Number?
Alexandre Vicchini's phone (**) *** *** 793
What industry does Alexandre Vicchini work in?
Alexandre Vicchini works in the Information Technology & Services industry.
Alexandre Vicchini Email Addresses
Alexandre Vicchini Phone Numbers
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