Alex Ber
Senior CS Product Manager at Mageworx | Amsterdam, North Holland, Netherlands
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Alex Ber, in his current role as Senior Customer Success Product Manager at Mageworx, plays a pivotal role in shaping the company's customer-centric strategies and product offerings. Leveraging over 14 years of extensive experience in product management and entrepreneurship, Alex brings a strategic mindset and a deep understanding of user behavior to his initiatives. At Mageworx, he is instrumental in developing and executing innovative solutions that enhance the overall customer experience for thousands of Shopify merchants worldwide. His focus on streamlining support processes involves implementing scalable self-service portals, optimizing support workflows through agile methodologies, and leveraging data analysis to identify friction points and opportunities for improvement.
One of Alex’s key projects involves leading cross-functional teams to develop intelligent, AI-driven support tools that reduce resolution times and improve customer satisfaction scores. His expertise in product strategy and product adoption ensures that these solutions are not only technically robust but also aligned with merchant needs, driving higher engagement and retention. Additionally, Alex employs A/B testing and sprint planning to iterate quickly and validate new features, fostering a culture of continuous improvement. His leadership in fostering collaboration between development, support, and marketing teams ensures that customer success initiatives are seamlessly integrated into Mageworx’s broader product ecosystem. With a keen eye on data analysis and agile practices, Alex Ber continues to drive innovation at Mageworx, ensuring the company remains at the forefront of e-commerce support solutions and delivering measurable value to its global merchant base.
Senior CS Product Manager at Mageworx in December 2023 to Present
Senior Product Manager at EPAM Systems in August 2021 to November 2023
Senior Product Manager at Ask Applications in May 2020 to April 2021
Project Manager / Product manager at DIGITEUM in November 2018 to April 2020
Project Manager at ScienceSoft in November 2017 to November 2018
Product Manager at Albercom, LLC in January 2016 to November 2017
Entrepreneur, Investor, General Manager at Individual Entrepreneur in January 2011 to January 2017
Product Manager at Individual Entrepreneur in January 2013 to September 2013
Founder, co-owner, editor-in-chief, CTO at Online magazine 12.BY in April 2009 to June 2011
Product Manager at JSC "Belgazprombank" in April 2007 to April 2009
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Belarusian State University of Informatics and Radioelectronics, Bachelor's degree, September 2026
Scrum.org, Professional Scrum Master, September 2026
University of Virginia, September 2026
Школа управления проектами AMPM.BY, September 2026
European Humanities University, September 2026
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User Stories
Business Requirements
Mobile Product Development
Digital Strategy
Product Operations
Software Development
Scrum
Analytics
E-Commerce
Data Analysis
SQL
Problem Solving
Computer Science
Business Case Preparation
Cross-functional Team Leadership
Product Requirements
Sprint Planning
A/B Testing
Product Strategy
Product Adoption
Team Leadership
Requirements Analysis
Product Development
Microsoft Office
Strategy
Business Analysis
Business Strategy
Leadership
Management
Project Management
Agile Methodologies
Product Management
Business Development
Teamwork
Engineers
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Discover more about MageworxWhat is Alex Ber email address?
Email Alex Ber at [email protected] and [email protected]. This email is the most updated Alex Ber's email found in 2026.
What is Alex Ber phone number?
Alex Ber phone number is +375291651111.
How to contact Alex Ber?
To contact Alex Ber send an email to [email protected] or [email protected]. If you want to call Alex Ber try calling on +375291651111. (updated on March 07, 2025)
What company does Alex Ber work for?
Alex Ber works for Mageworx
What is Alex Ber's role at Mageworx?
Alex Ber is Senior CS Product Manager
What industry does Alex Ber work in?
Alex Ber works in the Computer Software industry.
Alex Ber Email Addresses
Alex Ber Phone Numbers
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