Alan Surh

Q: What is Alan Surh email address?

Email Alan Surh at alansurh@gmail.com and alan.surh@nyct.com. This email is the most updated Alan Surh's email found in 2026.

Q: How to contact Alan Surh?

To contact Alan Surh send an email to alansurh@gmail.com or alan.surh@nyct.com. If you want to call Alan Surh try calling on 2033769324. (updated on August 27, 2024)

Technical Support Analyst L3 at State of NY Metropolitan Transportation Authority | Branford, Connecticut, United States

About Alan Surh

Alan Surh is a seasoned Information Technology Professional currently serving as a Computer Support Analyst L3 at the State of New York Metropolitan Transportation Authority (MTA). In this pivotal role within the Office of IT Infrastructure, Alan leverages his extensive experience in helpdesk, desktop, and application support to ensure seamless operations for a diverse user base of up to 30,000 individuals. His expertise spans a wide range of technical skills, including VMware, Windows 7, and Microsoft Office 2010, allowing him to troubleshoot and resolve complex issues efficiently.

Alan is particularly adept at providing both onsite and remote end-user support, which is crucial in a high-volume environment like the MTA. His proficiency with tools such as LANDesk and Wyse, alongside his knowledge of Virtual Desktop Infrastructure (VDI) and Epic Systems, enables him to deliver tailored solutions that enhance user productivity and satisfaction. Furthermore, Alan plays a key role in printer support and managing Domain Name System (DNS) configurations, ensuring that all IT infrastructure components function optimally.

Currently, Alan is involved in several key projects aimed at improving the overall efficiency of desktop support operations. These initiatives include streamlining support processes, enhancing user training programs, and implementing new technologies that align with the MTA’s strategic goals. His commitment to continuous improvement and user-centric support makes him an invaluable asset to the MTA's IT team, as he strives to provide exceptional service and uphold the agency's mission of delivering reliable transportation services to the public.

Alan Surh Work

Technical Support Analyst L3 at State of NY Metropolitan Transportation Authority in July 2015 to Present

ITS Client Services - Fleet Services Technician at Yale New Haven Health System in January 2015 to July 2015

ITS - L2 Desktop Support at Yale New Haven Hospital in April 2014 to September 2014

Alan Surh Education

University of Connecticut, Bachelor of Science (B.S.), August 2026

Gateway Community College, Associate of Science (A.S.), August 2026

Alan Surh Skills

Technical Support

Help Desk Support

VMware

Frequently Asked Questions about Alan Surh

What is Alan Surh email address?

Email Alan Surh at [email protected] and [email protected]. This email is the most updated Alan Surh's email found in 2026.

What is Alan Surh phone number?

Alan Surh phone number is 2033769324.

How to contact Alan Surh?

To contact Alan Surh send an email to [email protected] or [email protected]. If you want to call Alan Surh try calling on 2033769324. (updated on August 27, 2024)

What company does Alan Surh work for?

Alan Surh works for State of NY Metropolitan Transportation Authority

What is Alan Surh's role at State of NY Metropolitan Transportation Authority?

Alan Surh is Technical Support Analyst L3

What industry does Alan Surh work in?

Alan Surh works in the Information Technology & Services industry.