Aidil Latiff
Operations Manager at Certis | Singapore
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Aidil Latiff, in his role as Operations Manager at Certis, exemplifies strategic leadership and operational excellence within the building services sector. His current responsibilities encompass overseeing the daily management of cleaning operations across high-profile clients such as DBS, UOB, CAS, and Comfort Delgro, ensuring that service standards consistently meet or exceed client expectations. Aidil’s expertise lies in optimizing process workflows through rigorous inspection routines and continuous process improvements, which significantly enhance operational efficiency and service delivery. His proactive approach to team management involves motivating and mentoring a diverse team of cleaning staff, fostering a culture of accountability, teamwork, and high performance.
A key aspect of Aidil’s role involves meticulous roster planning and work arrangement management, ensuring optimal staffing levels to meet fluctuating operational demands. He also oversees stock management of consumables and spares, maintaining seamless supply chain operations that prevent service disruptions. His commitment to staff development is evident in his deployment and training initiatives, equipping employees with the necessary skills and knowledge to perform their roles effectively, thereby boosting customer satisfaction and loyalty.
Aidil’s strong interpersonal skills and problem-solving capabilities enable him to address operational challenges swiftly and efficiently, ensuring a smooth and hygienic environment for both guests and employees. His expertise extends beyond routine operations, contributing to the enhancement of customer experience and support services. With a keen focus on operational excellence, Aidil Latiff continues to drive Certis’s building services to new heights, leveraging his skills in customer support, event management, and front-office coordination to deliver exceptional service standards across all client sites.
Operations Manager at Certis in August 2023 to Present
Operations Manager at SBM Management Services, LP in September 2021 to September 2022
Facilities Coordinator at CBRE Global Workplace Solutions (GWS) EMEA in July 2019 to December 2020
Guest Relations Supervisor at CBRE Global Workplace Solutions (GWS) EMEA in November 2015 to December 2020
Guest Relation Manager at Hotel Fort Canning Singapore(Legends Fort Canning) in March 2014 to November 2015
F&b Executive at Shangri-La Hotels and Resorts in August 2004 to March 2014
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Siglap secondary school, Secondary 3 education, October 1995 to October 1997
Siglap secondary school, October 1994 to October 1996
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Employee Training
Spreadsheets
Project Management
Service Delivery Management
Customer-Focused Service
Team Management
Customer Loyalty
Operational Planning
Microsoft Office
Business Relationship Management
Leadership Development
Service Delivery
Negotiation
Operations
Building Maintenance
Customer Experience Management
Client Services
Budget Constraints
Community Engagement
Emergency Procedures
Building Services
Receptionist Duties
Administrative Assistance
Customer Service Operations
Administration
Customer Retention
Back Office Operations
Team Leadership
Food Safety
Collaborative Problem Solving
Customer Engagement
People Management
Restaurant Management
Opera
Customer Relationship Management (CRM)
Written Communication
Facility Management (FM)
Employer Branding
Customer Satisfaction
Talent Management
Employee Relations
Time Management
Interpersonal Skills
Interpersonal Communication
Cross-functional Team Leadership
Customer Support
Organization Skills
Service Contracts
Manager
Facilities Operations
Supervisory Skills
Problem Solving
Client Relations
Guest Experience
Operations Administration
Operations Management
Soft Skills
Teamwork
Office Administration
Facilities
Oral Communication
Employee Engagement
Customer Experience
Leadership
Recruiting
Event Management
Customer Service Management
Communication
Hospitality Industry
Food
Pre-opening
Front Office
Hotels
Customer Service
Rooms Division
Management
Tourism
Hospitality
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Discover more about CertisWhat is Aidil Latiff email address?
Email Aidil Latiff at [email protected] and [email protected]. This email is the most updated Aidil Latiff's email found in 2026.
What is Aidil Latiff phone number?
Aidil Latiff phone number is 88549020.
How to contact Aidil Latiff?
To contact Aidil Latiff send an email to [email protected] or [email protected]. If you want to call Aidil Latiff try calling on 88549020. (updated on March 10, 2025)
What company does Aidil Latiff work for?
Aidil Latiff works for Certis
What is Aidil Latiff's role at Certis?
Aidil Latiff is Operations Manager
What industry does Aidil Latiff work in?
Aidil Latiff works in the Facilities Services industry.
Aidil Latiff Email Addresses
Aidil Latiff Phone Numbers
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