Agnes Lean
LEGO Continuous Improvement Business Partner at the LEGO Group | Singapore, Singapore
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Agnes Lean currently serves as a LEGO Continuous Improvement Business Partner, where she plays a pivotal role in driving operational excellence and fostering a culture of innovation within the organization. Her deep expertise in Lean Continuous Improvement (LCI) methodologies enables her to lead strategic initiatives that enhance productivity, quality, and customer satisfaction across various manufacturing and supply chain functions. Agnes’s approach is highly data-driven; she leverages advanced data analysis techniques to identify root causes of operational inefficiencies and develop actionable solutions that deliver measurable results.
In her current role, Agnes has successfully spearheaded major LCI projects independently, such as streamlining production workflows and reducing waste, which have resulted in significant cost savings and improved throughput. She also designs and delivers tailored LCI training programs to build organizational capability, empowering teams to sustain continuous improvement efforts and embed a culture of operational excellence. Her expertise in process optimization, gap analysis, and action planning ensures that improvement initiatives are both strategic and sustainable.
Agnes’s leadership extends beyond project execution; she actively collaborates with cross-functional teams to foster a mindset of continuous learning and innovation. Her proficiency in conflict resolution and A3 problem-solving techniques helps navigate complex challenges, ensuring alignment and effective change management. With her extensive background in operational management and business analysis, Agnes is a key driver of LEGO’s commitment to delivering exceptional customer experiences through optimized processes and a resilient, improvement-oriented culture.
LEGO Continuous Improvement Business Partner at the LEGO Group in January 2025 to Present
Global E-Commerce Experience Insights Lead at ByteDance in November 2022 to December 2024
Global E-Commerce Experience Insight Management Lead at ByteDance in November 2022 to December 2024
Head of Customer Journey Experience, South East Asia & Oceania at Samsung Electronics in September 2021 to November 2022
Commercial Excellence Lead, Singapore at Schneider Electric in April 2021 to September 2021
Customer Experience Manager (Cluster Singapore, Malaysia and Brunei), Continuous Improvement Lead at Schneider Electric in April 2016 to April 2021
Customer Service Manager, Business Process Excellence at Schneider Electric in August 2014 to March 2016
Customer Service Manager SEA / Product Manager at Ingram Micro in December 2011 to August 2014
Contract Review Manager at Huawei in December 2010 to December 2011
Service Admin Manager at Ricoh Singapore Pte Ltd in June 2010 to November 2010
Senior QESH Executive / Senior Customer Support Services Executive at Sulzer in March 2004 to May 2010
Operations Executive at Fujitsu in November 2003 to March 2004
Purchasing Officer (Mechanical) at Civil Aviation Authority of Singapore in June 2000 to August 2001
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National University of Singapore, Bachelor's degree, August 2026
Ngee Ann Polytechnic, Diploma, August 1997 to August 2026
Xinmin Secondary School, August 1993 to August 1996
Zhonghua Primary School, August 1987 to August 1992
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Quality Management
Environmental Management Systems
Lean Methodologies
Cross-functional Collaborations
Contract Negotiation
Operations Support
Auditing
Budget Management
Negotiation
Support Management
Operational Management
Gap Analysis
Action Planning
Performance Monitoring
Data Management
contract adminstration
Contract Management
Risk Assessment
Operational Excellence
Data Reporting
System Integration Testing
Team Leadership
Team Development
Product Lifecycle Management
Conflict Resolution
SAP
SAP BI
SAP Sales & Distribution
NPS
Customer Journey Mapping
Customer Experience Transformation
Lean Six Sigma
Root Cause Analysis
A3 Problem Solving
Lean Process Improvement
Sales incentive
salesforce
project pipeline planning
Customer experience insights
customer insights
Net Promoter Score
Customer Satisfaction (CSAT)
Program Management
Stakeholder Management
Voice of the Customer
OHSAS 18001
ISO 14001
ISO 9001
Six Sigma Green Belt
E-commerce Optimization
Software as a Service (SaaS)
Agile Methodologies
Requirements Analysis
Process Excellence
Quality Management System
Pricing
Indirect Purchasing
People Management
Voice of the Customer Analysis
Customer Support
Business Process Improvement
Sales Administration
Contractual
Customer Service Management
Lean Operations
Product Management
• QEHS MS Internal Auditor (ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007)
• IRCA Registered Occupational Health and Safety Management Systems Lead Auditor
Microsoft Office Specialist for Office Advanced Excel 2007
Microsoft Office Specialist for Office Access 2010
Operations Management
Sales Operations
Project Management
Customer Service
Engineering
Cross-functional Team Leadership
Vendor Management
Business Development
Procurement
Customer Loyalty
Customer Satisfaction
Customer Experience
Data Analysis
Customer Retention
Customer Insight
Business Process Management
Business Process Mapping
Business Process
Business Process Analysis
Change Management
Analytical Skills
Customer Success
Process Improvement
Continuous Improvement
Business Analysis
Team Building
customer care
Customer Experience Management
Continuous Process Improvement
commercial excellence
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Discover more about the LEGO GroupWhat is Agnes Lean email address?
Email Agnes Lean at [email protected], [email protected] and [email protected]. This email is the most updated Agnes Lean's email found in 2026.
What is Agnes Lean phone number?
Agnes Lean phone number is 90015518.
How to contact Agnes Lean?
To contact Agnes Lean send an email to [email protected], [email protected] or [email protected]. If you want to call Agnes Lean try calling on 90015518. (updated on March 09, 2025)
What company does Agnes Lean work for?
Agnes Lean works for the LEGO Group
What is Agnes Lean's role at the LEGO Group?
Agnes Lean is LEGO Continuous Improvement Business Partner
What industry does Agnes Lean work in?
Agnes Lean works in the Computer Software industry.
Agnes Lean Email Addresses
Agnes Lean Phone Numbers
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