Age Dejong

As the General Manager of Quality Contacts, Age De Jong plays a pivotal role in steering the company’s strategic growth and operational excellence within the contact center industry. Since founding the company in 2005 alongside Niels Vader, Age has been instrumental in transforming Quality Contacts into a leading provider of customer contact solutions, with specialized expertise in handling both inbound and outbound communications via telephone, internet, and postal services. Under his leadership, the company has expanded its footprint with branches in Zwolle and Alkmaar, demonstrating a strong commitment to delivering high-quality customer service and B2B and B2C engagement.

In his current role, Age focuses heavily on optimizing business processes to enhance operational efficiency, ensuring that the contact centers consistently meet and exceed client expectations. His expertise in coaching and customer relations enables him to foster a motivated and skilled team, which is essential for maintaining exceptional help desk management and customer service standards. Age’s entrepreneurial mindset and deep understanding of call center dynamics allow him to implement innovative solutions that improve call handling, streamline workflows, and boost overall productivity.

Key projects under his leadership include the integration of advanced CRM systems to facilitate seamless customer interactions and the development of tailored contact strategies for diverse industries. His industry-specific skills in entrepreneurship, coaching, and customer relations position him as a strategic leader committed to continuous improvement and operational excellence. Through his proactive approach, Age De Jong ensures that Quality Contacts remains at the forefront of the contact center sector, delivering value-driven solutions that foster long-term client relationships and sustainable growth.