Afsha Zaib

Afsha Zaib serves as an Operations Executive at Koshiqa, where she plays a pivotal role in enhancing the customer experience within the healthcare, diagnostics, and education sectors. With a strong focus on customer communication and service operations, Afsha is dedicated to managing the entire customer journey, ensuring that each interaction is seamless and efficient. Her responsibilities encompass a wide range of tasks, from coordinating package selection and scheduling sample collections to managing consultation appointments and overseeing e-commerce orders.

Afsha's expertise in customer order fulfillment is complemented by her meticulous attention to detail and commitment to quality assurance. She adeptly handles high-volume workloads, demonstrating her ability to multitask effectively while maintaining a high standard of service. Her problem-solving skills are invaluable, especially when navigating the complexities of coordinating with diagnostic partners for blood test bookings, sample collections, and report dispatches.

In her role, Afsha not only focuses on operational efficiency but also prioritizes customer satisfaction by actively seeking feedback and confirming delivery details. Her hardworking and responsible nature ensures that every task is approached with maximum care and dedication, fostering trust and loyalty among clients. As she continues to excel in her position, Afsha remains a key asset to Koshiqa, driving operational success and enhancing the overall customer experience in a rapidly evolving industry.