Adeline Tham
Manager, Customer Experience at Daythree | WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Adeline Tham currently serves as the Manager of Customer Experience at Daythree, where she leverages her extensive background in logistics and financial services to drive operational excellence and enhance client satisfaction. With three years of experience in logistics at a prominent UK multinational corporation, Adeline honed her skills in supply chain management and operational oversight, particularly in HQ re-ordering processes. Her tenure at a German multinational corporation, where she completed a Basic Cargo A1 course in Frankfurt, further solidified her expertise in cargo management and adaptability in dynamic environments.
In her current role, Adeline is accountable for overseeing financial services projects, ensuring that her team not only meets but surpasses client targets while achieving broader business objectives. She excels in analyzing operational performance and productivity metrics on a weekly basis, allowing her to implement data-driven strategies that optimize customer satisfaction and compliance. Her strong problem-solving abilities and effective communication skills enable her to guide her team in executing their responsibilities efficiently, establishing clear objectives, and fostering a collaborative work environment.
Adeline's proficiency in mobile payments, fraud analysis, and vendor management positions her as a key player in enhancing the customer experience at Daythree. She is dedicated to creating seamless interactions for clients, ensuring that every touchpoint reflects the company's commitment to excellence. As she continues to lead her team towards achieving ambitious goals, Adeline remains focused on driving innovation and delivering exceptional service in the ever-evolving landscape of financial services.
Manager, Customer Experience at Daythree in June 2024 to Present
Financial Crime Lead - KYC & AML at Zing in November 2023 to June 2024
Customer Support Manager at Atome in July 2022 to October 2023
Senior Business Analyst at American Express in February 2020 to July 2022
Senior Account Protection Specialist - Authorizations at American Express in December 2011 to January 2020
Customer Service Executive at Lufthansa Cargo in November 2010 to October 2011
Asst Inventory Controller at RS Components in November 2008 to November 2010
Supply Chain Assistant at RS Components in April 2008 to October 2008
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University of Gloucestershire, Master of Business Administration - MBA, August 2026
Sekolah Menengah Kebangsaan Taman SEA, High School, August 2026
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Client Relations
Client Services
Account Management
Team Management
Digital
Wallets
Wallet
Mobile Payments
Credit Risk Management
Risk Analytics
Risk Management
Risk Analysis
Financial Risk Management
Risk
Presentation Skills
Presentations
Presenter
Microsoft PowerPoint
Leadership
Team Leadership
Leadership Development
Project Management
FinTech
Fraud Analysis
Fraud
KYC Verification
Kyc
Anti-Money Laundering
AMLS
Aml
Fraud Detection
Risk Assessment
Training
Service Standards
Quality Assurance
Problem Solving
Communication
Call Centers
Banking
Microsoft Office
Microsoft Excel
Sales
Customer Experience
Microsoft Word
Credit
Credit Cards
Financial Analysis
Vendor Management
Teamwork
Analysis
Management
CRM
Business Strategy
Customer Service
Logistics
Supply Chain
Customer Satisfaction
Finance
Business Process Improvement
Customer Service Management
Business Analysis
Fraud Prevention
Process Improvement
Customer Service Operations
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Discover more about DaythreeWhat is Adeline Tham email address?
Email Adeline Tham at [email protected] and [email protected]. This email is the most updated Adeline Tham's email found in 2026.
What is Adeline Tham phone number?
Adeline Tham phone number is +60192767472.
How to contact Adeline Tham?
To contact Adeline Tham send an email to [email protected] or [email protected]. If you want to call Adeline Tham try calling on +60192767472. (updated on October 20, 2024)
What company does Adeline Tham work for?
Adeline Tham works for Daythree
What is Adeline Tham's role at Daythree?
Adeline Tham is Manager, Customer Experience
What industry does Adeline Tham work in?
Adeline Tham works in the Financial Services industry.
Adeline Tham Email Addresses
Adeline Tham Phone Numbers
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