Adele Smith
Operations Analyst at Fidelity Investments | Raleigh-Durham-Chapel Hill Area
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Adele T. Smith is a dedicated Operations Analyst at Fidelity Investments, where she leverages over a decade of experience in healthcare administration and customer service to enhance operational efficiency and client satisfaction. In her current role, Adele is instrumental in performing in-depth research and analysis of customer issues, ensuring that solutions align with well-defined client plan rules. Her ability to take ownership of identified clients allows her to execute responsibilities with minimal guidance, demonstrating her strong problem-solving skills and commitment to service excellence.
Adele collaborates effectively with cross-functional teams, utilizing her expertise in data management and operations management to drive policy improvements and streamline processes. She is particularly adept at navigating the complexities of the U.S. Health Insurance Portability and Accountability Act (HIPAA), ensuring compliance while managing patient billing and claims effectively. Her critical listening and thinking skills enable her to understand customer needs deeply, fostering empathetic communication that enhances the overall client experience.
Currently, Adele is involved in key projects aimed at optimizing operational workflows and improving customer service metrics. By working closely with third-party U.S. vendors, she resolves customer issues efficiently, reinforcing her role as a vital link between clients and service providers. Her remote experience has equipped her with the adaptability and resilience needed to thrive in a dynamic environment, making her a valuable asset to Fidelity Investments as she continues to contribute to the well-being of clients and the organization as a whole.
Operations Analyst at Fidelity Investments in March 2024 to Present
Operations Analyst at Fidelity TalentSource in July 2023 to March 2024
Operations Support Specialist at IQVIA in December 2019 to July 2023
Population Health Support Specialist at UNC Physicians Network in December 2017 to December 2019
Financial Counselor at Duke University Health System in December 2016 to November 2017
Records Management Specialist at QuintilesIMS in February 2016 to December 2016
Client Services Administrator at Fidelity Investments in September 2011 to February 2016
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Ashford University, Master of Arts - MA, September 2026
North Carolina Central University, BA, September 2026
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Medical Terminology
Health Informatics
Technical reporting & documentations
Decision-Making
Negotiation
Critical listening and thinking
Escalations and coding
IT Ticketing system
Strong Analysis & Leadership skills
Account Management
Patients Financial Assistance
Healthcare Database Management
Health & Welfare Benefits Administration
Health Insurance
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Operations Process Improvement
HR Management
Patient Billing & Coordination
Claims Management
Standard Operating Procedure (SOP)
Data Management
Effective Communication skills
Remote Experience
Customer Service & Quality
Operations Management
Business Development
Time Management
Healthcare
Healthcare Management
Customer Service
Data Entry
Project Management
Medical Coding
Personal Branding
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Discover more about Fidelity InvestmentsWhat is Adele T Smith email address?
Email Adele T Smith at [email protected] and [email protected]. This email is the most updated Adele T Smith's email found in 2026.
How to contact Adele T Smith?
To contact Adele T Smith send an email to [email protected] or [email protected]. (updated on September 05, 2024)
What company does Adele Smith work for?
Adele Smith works for Fidelity Investments
What is Adele Smith's role at Fidelity Investments?
Adele Smith is Operations Analyst
What is Adele Smith's Phone Number?
Adele Smith's phone +44 ** **** *419
What industry does Adele Smith work in?
Adele Smith works in the Financial Services industry.
Adele Smith Email Addresses
Adele Smith Phone Numbers
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