Adam Prows Email & Phone Number

Adam Prows

Help Desk Analyst at Utah State Board of Education | Salt Lake City Metropolitan Area

Adam Prows Socials
About Adam Prows

Adam Prows is a seasoned Help Desk Analyst at Oldcastle, bringing over 11 years of extensive experience in technical support and customer service within high-production environments. His role is pivotal in ensuring seamless operations across various platforms, leveraging his expertise in Remedy and ServiceNow ticketing systems to efficiently manage and resolve user issues. Adam’s proficiency in Microsoft Excel auditing plays a crucial role in overseeing employee change processes, ensuring compliance and accuracy throughout the system.

In addition to his ticketing system experience, Adam is well-versed in a range of technologies, including Citrix, SharePoint, and ShoreTel, which enables him to provide comprehensive support for tools like OKTA and Cisco VPN. His commitment to delivering a world-class customer experience is evident in his ability to meet stringent 7-day SLA agreements, particularly during terminations, where timely and efficient service is critical. Adam’s technical skill set extends to managing Microsoft O365 Admin Center, setting up Multi-Factor Authentication (MFA), and troubleshooting Cisco VoIP phones and voicemail password resets.

With a strong foundation in customer service, Adam excels in fostering positive relationships with end-users, ensuring that their technical challenges are met with effective solutions. His leadership and management capabilities, combined with his troubleshooting skills, make him a valuable asset to the Oldcastle team. Adam’s dedication to continuous improvement and his proactive approach to problem-solving not only enhance operational efficiency but also contribute to a culture of excellence in customer support.

Adam Prows Work
1 experience icon

HELP DESK ANALYST at Oldcastle in March 2017 to Present

2 experience icon

Help Desk Analyst at Utah State Board of Education in August 2021 to Present

3 experience icon

Help Desk Analyst at Bard Medical systems /Sullivan and Cogliano Contractor in February 2017 to March 2017

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Adam Prows Education

Pima Community College, A+ CERTIFICATION, October 2026

Stevens-Henager College, Business Administration, October 2026

ITT Technical Institute-Murray, October 1998 to October 2026

Adam Prows Skills

Mac

Help Desk Support

help desk analyst

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About Adam Prows's Current Company
Frequently Asked Questions about Adam Prows

What is Adam Prows email address?

Email Adam Prows at [email protected], [email protected] and [email protected]. This email is the most updated Adam Prows's email found in 2026.

What is Adam Prows phone number?

Adam Prows phone number is 8016945412 and 3076907293.

How to contact Adam Prows?

To contact Adam Prows send an email to [email protected], [email protected] or [email protected]. If you want to call Adam Prows try calling on 8016945412 and 3076907293. (updated on August 24, 2024)

What company does Adam Prows work for?

Adam Prows works for Utah State Board of Education

What is Adam Prows's role at Utah State Board of Education?

Adam Prows is Help Desk Analyst

What industry does Adam Prows work in?

Adam Prows works in the Computer & Network Security industry.

Adam Prows Email Addresses

Email Adam Prows at [email protected], [email protected] and [email protected]. This email is the most updated Adam Prows's email found in 2026.

Adam Prows Phone Numbers

Adam Prows phone number is 8016945412 and 3076907293.
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