Adam Nason
Head Of Customer Experience at CitiPower and Powercor | Greater Melbourne Area
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As the Head of Customer Experience at CitiPower and Powercor, Adam Nason is at the forefront of transforming how utilities engage with their customers. With a wealth of experience in delivering exceptional customer experiences, Adam leads a dedicated team focused on executing the 2020-2026 Customer Strategy for CitiPower, Powercor, and United Energy. His role encompasses not only the strategic oversight of customer experience initiatives but also the end-to-end delivery of targeted projects aimed at enhancing customer satisfaction and operational efficiency.
Adam’s approach is deeply rooted in a data-driven methodology, leveraging customer insights to inform decision-making and drive continuous improvement. By prioritizing process improvement and strategic planning, he ensures that the customer journey is seamless and intuitive, significantly reducing customer effort and enhancing ease of access to services. His expertise in developing operating models that align with business objectives enables CitiPower and Powercor to maintain a strong commercial focus while nurturing a customer-centric culture.
Key projects under Adam's leadership include the implementation of innovative customer feedback mechanisms and the enhancement of digital platforms, which have proven instrumental in understanding customer needs and preferences. His commitment to fostering a collaborative environment empowers his team to explore new ideas and solutions, ultimately leading to improved customer outcomes. With a passion for business development and a relentless pursuit of excellence, Adam Nason is not only shaping the future of customer experience in the utility sector but also setting a benchmark for industry standards.
Head Of Customer Experience at CitiPower and Powercor in February 2020 to Present
Manager Customer Connections & Requests at CitiPower and Powercor in June 2016 to February 2020
Manager Performance Improvement at CitiPower and Powercor in August 2014 to June 2016
Senior Manager, Asia Pacific Performance Improvement Operations at EY in January 2014 to July 2014
Senior Manager, Customer Advisory Practice at EY in November 2009 to January 2014
Director at BeesKnees Promotions in January 2007 to January 2009
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Stanford University Graduate School of Business, Stanford Executive Program, January 2022
Melbourne Business School, Strategic Leadership Program, January 2017
Deakin University, Bachelor's Degree, January 2003 to January 2006
Camberwell Grammar School, High School, January 1997 to January 2002
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Strategic Planning
Customer Experience
Business Development
Leadership
Strategy
Process Improvement
Operating Models
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Discover more about CitiPower and PowercorWhat is Adam Nason email address?
Email Adam Nason at [email protected] and [email protected]. This email is the most updated Adam Nason's email found in 2026.
What is Adam Nason phone number?
Adam Nason phone number is 0413 486 233.
How to contact Adam Nason?
To contact Adam Nason send an email to [email protected] or [email protected]. If you want to call Adam Nason try calling on 0413 486 233.
What company does Adam Nason work for?
Adam Nason works for CitiPower and Powercor
What is Adam Nason's role at CitiPower and Powercor?
Adam Nason is Head Of Customer Experience
What industry does Adam Nason work in?
Adam Nason works in the Utilities industry.
Adam Nason Email Addresses
Adam Nason Phone Numbers
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