Adam Bronner
Customer Service Account Manager at USIS AudioVisual | Spring Valley, New York, United States
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Adam Bronner serves as a Customer Service Account Manager at USIS AudioVisual, where he leverages his extensive expertise in IT service management to enhance customer satisfaction and operational efficiency. In his role, Adam is the primary point of contact for customer inquiries, ensuring that clients receive comprehensive product and service information tailored to their specific needs. His proactive approach not only addresses immediate concerns but also anticipates future requirements, fostering long-term relationships built on trust and reliability.
One of Adam's key projects involves the preparation and management of service contracts, warranty support, and product upgrades. By meticulously analyzing customer requirements and aligning them with USIS AudioVisual's offerings, he ensures that clients receive optimal solutions that meet their business objectives. His adeptness in maintaining and updating service databases allows him to recommend software alternatives that streamline operations, ultimately enhancing the overall customer experience.
Adam's commitment to continuous improvement is evident in his generation of weekly service reports, where he tracks key metrics to identify trends and areas for enhancement. His expertise in Service-Level Agreements (SLA) and Vendor Management further solidifies his role as a leader in the field, as he navigates complex relationships to ensure that service delivery meets the highest standards. With a strong foundation in Healthcare Information Technology (HIT) and proficiency in tools like Service-now.com and PeopleSoft, Adam Bronner exemplifies the ideal blend of technical knowledge and customer-centric leadership, driving success for both his clients and USIS AudioVisual.
Customer Service Account Manager at USIS AudioVisual in October 2024 to Present
Information Technology Help Desk Technician at The Children's Village in July 2024 to October 2024
Help Desk Lead at OdysseyRe in August 2022 to January 2024
Lead Analyst, IS Governance and Performance at Stryker in September 2021 to August 2022
Information Technology Support Manager at Medforce Technologies, Inc. in May 2016 to December 2019
Consultant: Data Analyst at New York Life Insurance Company in March 2016 to May 2016
Team Lead - IT Service Center at Tiffany & Co. in May 2014 to December 2015
Consultant: HR Business Analyst at Prudential Financial in December 2013 to May 2014
Consultant: HRIS Systems Analyst/Data Analyst at Selective Insurance in June 2012 to July 2013
Technical & Data Analyst at Verizon in January 2008 to December 2011
ITSC Technical Analysis/Operation Excellence at Verizon in January 2005 to December 2007
ITSC MTS/Regional Representative at Verizon in June 2002 to January 2005
Accounts Specialist at Bell Atlantic Nynex Mobile in March 1997 to December 2001
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CHUBB Institute, Certification of Program in Network Engineering, November 2026
Rockland Community College, November 1987 to November 1988
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Domotz Network Agent
Service-Level Agreements (SLA)
ServiceNow
Reporting Metrics
Proactive Monitoring
Crestron
Managed Services
Service Desk Management
ServiceNow Administration
IT Service Management
Project Management
Microsoft Outlook
Vendor Management
Okta Administration
Software as a Service (SaaS)
SaaS Sales
Escalations Management
Queue Management
Analytics
Requirements Analysis
Leadership
IT Management
Microsoft Intune
Customer Experience
Data
Troubleshooting
Management
MS Excel Pivot Tables
Analysis
Business Analysis
Technical Support
Testing
Software Documentation
Telecommunications
Data Analysis
Call Centers
Customer Satisfaction
Wireless
Documentation
TCP/IP
Wireless Networking
Customer Retention
Customer Relations
Call Center
Scheduling
LAN/WAN
Customer Relationship Management (CRM)
Microsoft Office
SharePoint
Access
Microsoft Excel
MS Project
PeopleSoft
Computer Hardware
BMC Remedy
Crystal Reports
Windows
Outlook
Remedy
Databases
Microsoft Word
Training
Customer Service
Team Leadership
Telephone Skills
Problem Solving
Vlookup
Process Improvement
Networking
Service-now.com
Zendesk
Healthcare Information Technology (HIT)
Team Management
Customer Service Management
Value Realization
Customer Success
Scrum
Tech Career Skills
Technical Leadership
IT architectures
IT Strategic Planning
IT Project & Program Management
Salesforce.com
Salesforce.com Administration
Salesforce.com Development
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Discover more about USIS AudioVisualWhat is Adam Bronner email address?
Email Adam Bronner at [email protected] and [email protected]. This email is the most updated Adam Bronner's email found in 2026.
What is Adam Bronner phone number?
Adam Bronner phone number is 8453691001.
How to contact Adam Bronner?
To contact Adam Bronner send an email to [email protected] or [email protected]. If you want to call Adam Bronner try calling on 8453691001. (updated on January 06, 2025)
What company does Adam Bronner work for?
Adam Bronner works for USIS AudioVisual
What is Adam Bronner's role at USIS AudioVisual?
Adam Bronner is Customer Service Account Manager
What industry does Adam Bronner work in?
Adam Bronner works in the Information Technology & Services industry.
Adam Bronner Email Addresses
Adam Bronner Phone Numbers
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