Zheng Ma Email & Phone Number

Zheng Ma

Vice President, NLP & GenAI at American Express | Singapore, Singapore

Zheng Ma Socials
About Zheng Ma

Zheng Ma serves as the Director of Machine Learning at American Express, where he spearheads innovative projects at the AXP Innovation Lab. With a PhD from Duke University, Zheng has cultivated a robust expertise in machine learning (ML), deep learning (DL), large language models (LLM), and generative AI (GenAI). His leadership is pivotal in guiding teams of ML scientists through the development and implementation of sophisticated ML/DL models tailored to enhance various business applications.

Among Zheng's key projects is the optimization of credit decision-making processes for both lending and charge products in the U.S. market. This involves leveraging advanced ML algorithms to assess the initial line of credit for prospects and existing customers, ensuring that American Express maintains its competitive edge in risk assessment and customer service. Additionally, Zheng oversees the implementation of spending limit decisions for charge cards in international markets, utilizing data-driven insights to refine credit strategies and improve customer experiences globally.

Zheng's technical acumen encompasses a diverse skill set, including object detection, statistics, and programming languages such as C and Scala, alongside frameworks like TensorFlow. His proficiency in data processing tools, including Hive, further enhances his team's ability to extract actionable insights from large datasets. By integrating cutting-edge technologies and methodologies, Zheng Ma is not only advancing American Express's machine learning capabilities but also shaping the future of financial services through innovative data solutions.

Zheng Ma Work
1 experience icon

Vice President, NLP & GenAI at American Express in August 2024 to Present

2 experience icon

Director, Machine Learning at American Express in January 2023 to August 2024

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Director, Machine Learning at American Express in July 2021 to August 2024

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Zheng Ma Skills

PyTorch

Object Detection

Natural Language Processing (NLP)

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About Zheng Ma's Current Company
Frequently Asked Questions about Zheng Ma

What is Zheng Ma email address?

Email Zheng Ma at [email protected]. This email is the most updated Zheng Ma email found in 2026.

What is Zheng Ma phone number?

Zheng Ma phone number is +14158832532 and +19196953678.

How to contact Zheng Ma?

To contact Zheng Ma send an email to [email protected]. If you want to call Zheng Ma try calling on +14158832532 and +19196953678. (updated on October 30, 2024)

What is Zheng Ma net worth?

Zheng Ma has an estimated net worth of -$2,499 to $2,499

What company does Zheng Ma work for?

Zheng Ma works for American Express

What is Zheng Ma's role at American Express?

Zheng Ma is Vice President, NLP & GenAI

What industry does Zheng Ma work in?

Zheng Ma works in the Financial Services industry.

Zheng Ma Email Addresses

Email Zheng Ma at [email protected]. This email is the most updated Zheng Ma email found in 2026.

Zheng Ma Phone Numbers

Zheng Ma phone number is +14158832532 and +19196953678.
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