Zheng Ma
Vice President, NLP & GenAI at American Express | Singapore, Singapore
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Zheng Ma serves as the Director of Machine Learning at American Express, where he spearheads innovative projects at the AXP Innovation Lab. With a PhD from Duke University, Zheng has cultivated a robust expertise in machine learning (ML), deep learning (DL), large language models (LLM), and generative AI (GenAI). His leadership is pivotal in guiding teams of ML scientists through the development and implementation of sophisticated ML/DL models tailored to enhance various business applications.
Among Zheng's key projects is the optimization of credit decision-making processes for both lending and charge products in the U.S. market. This involves leveraging advanced ML algorithms to assess the initial line of credit for prospects and existing customers, ensuring that American Express maintains its competitive edge in risk assessment and customer service. Additionally, Zheng oversees the implementation of spending limit decisions for charge cards in international markets, utilizing data-driven insights to refine credit strategies and improve customer experiences globally.
Zheng's technical acumen encompasses a diverse skill set, including object detection, statistics, and programming languages such as C and Scala, alongside frameworks like TensorFlow. His proficiency in data processing tools, including Hive, further enhances his team's ability to extract actionable insights from large datasets. By integrating cutting-edge technologies and methodologies, Zheng Ma is not only advancing American Express's machine learning capabilities but also shaping the future of financial services through innovative data solutions.
Vice President, NLP & GenAI at American Express in August 2024 to Present
Director, Machine Learning at American Express in January 2023 to August 2024
Director, Machine Learning at American Express in July 2021 to August 2024
Director, Machine Learning at American Express in November 2020 to February 2022
Senior Machine Learning Scientist at American Express in May 2019 to November 2020
Senior Machine Learning Scientist at American Express in October 2018 to March 2019
Machine Learning Scientist at OperaSolutions in April 2018 to October 2018
Artificial Intelligence Fellow at Insight Data Science in February 2018 to April 2018
Graduate Research Assistant at Duke University in August 2010 to January 2018
Student at University of Science and Technology of China in September 2006 to July 2010
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PyTorch
Object Detection
Natural Language Processing (NLP)
Generative AI
Large Language Models (LLM)
Python
Machine Learning
Apache Spark
Data Analysis
Algorithms
Numerical Analysis
Statistics
C
Scala
JavaScript
TensorFlow
MongoDB
Node.js
Amazon Web Services (AWS)
AngularJS
jQuery
C++
Bash
Matlab
Hadoop
HTML5
LaTeX
Linux
Git
SQL
Socket.io
Markdown
Monte Carlo Simulation
Quantum Chemistry
Metasploit
Deep Learning
Hive
Artificial Intelligence
Python (Programming Language)
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Discover more about American ExpressWhat is Zheng Ma email address?
Email Zheng Ma at [email protected]. This email is the most updated Zheng Ma email found in 2026.
What is Zheng Ma phone number?
Zheng Ma phone number is +14158832532 and +19196953678.
How to contact Zheng Ma?
To contact Zheng Ma send an email to [email protected]. If you want to call Zheng Ma try calling on +14158832532 and +19196953678. (updated on October 30, 2024)
What is Zheng Ma net worth?
Zheng Ma has an estimated net worth of -$2,499 to $2,499
What company does Zheng Ma work for?
Zheng Ma works for American Express
What is Zheng Ma's role at American Express?
Zheng Ma is Vice President, NLP & GenAI
What industry does Zheng Ma work in?
Zheng Ma works in the Financial Services industry.
Zheng Ma Email Addresses
Zheng Ma Phone Numbers
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