Yael Naim
Director of Customer Success & Customer Support at Elliptic | New York City Metropolitan Area
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Yael Naim currently serves as the Strategic Customer Success Manager (Enterprise) at VGS, where she plays a pivotal role in driving customer satisfaction and success for some of the company's top logos. With a robust background in Customer Success leadership, Yael excels at building and scaling high-performing teams while implementing best-in-class methodologies that enhance the customer journey. Her strategic approach is underscored by her data-driven mindset, allowing her to analyze customer behavior and outcomes effectively, which is crucial for identifying opportunities for growth and improvement.
In her current role, Yael is responsible for fostering multi-threaded relationships with key stakeholders across her account base. This involves collaborating closely with internal teams to ensure seamless project implementation and adoption, ultimately leading to exceptional customer outcomes. By creating and rolling out customized nurture campaigns, she not only enhances customer engagement but also builds comprehensive account plans and organizational charts that facilitate better communication and alignment between VGS and its clients.
Yael's expertise spans various domains, including marketing, technical support, and dispute resolution, making her a versatile asset in the fast-paced tech landscape. Her proficiency with tools like JIRA and her knowledge of emerging technologies such as blockchain further enhance her ability to deliver tailored solutions that meet the unique needs of enterprise clients. Recognized for her exceptional problem-solving skills and preventive approach, Yael Naim is dedicated to ensuring that customers not only achieve their goals but also realize the full potential of their partnership with VGS.
Director of Customer Success & Customer Support at Elliptic in April 2025 to Present
Director of Customer Success & Account Management at VGS in December 2020 to November 2024
Head of Customer Support & Customer Success (Affected by Covid) at Jobox.ai in January 2019 to January 2020
Head of Customer Support & Customer Success at Paystand in January 2018 to January 2019
Manager of Customer Success at hireEZ in January 2018 to January 2018
Head of Customer Success & Customer Support at InfiApps in January 2014 to January 2018
Financial Analyst & Account Manager at WM - Integrated Wealth Management Ltd in June 2010 to August 2014
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Software as a Service (SaaS)
Mobile Applications
Leadership
Payments
Data Analysis
Marketing
Start-ups
Technical Support
Sales
Social Networking
Online Advertising
Online Marketing
Customer Engagement
Customer Retention
Business-to-Business (B2B)
Account Management
Budgeting
Scalability
Gaming Industry
Salesforce.com
JIRA
Mailchimp
Blockchain
Management
Mentoring
Dispute Resolution
Conflict Resolution
Sourcing
Customer Support
Team Leadership
Relationship Manager
Customer Success Manager
Data-driven Decision Making
Zendesk
B2C
Renewals
Intercom
B2B software
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Discover more about EllipticWhat is Yael Naim email address?
Email Yael Naim at [email protected] and [email protected]. This email is the most updated Yael Naim email found in 2026.
How to contact Yael Naim?
To contact Yael Naim send an email to [email protected] or [email protected]. (updated on September 13, 2024)
What company does Yael Naim work for?
Yael Naim works for Elliptic
What is Yael Naim's role at Elliptic?
Yael Naim is Director of Customer Success & Customer Support
What is Yael Naim's Phone Number?
Yael Naim's phone (212) ***-*388
What industry does Yael Naim work in?
Yael Naim works in the Financial Services industry.
Yael Naim Email Addresses
Yael Naim Phone Numbers
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