William Turner
Global Incident Management Process Owner at Lendlease | Atlanta Metropolitan Area
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William Turner serves as the Global Incident Management Process Owner at Lendlease, where he plays a pivotal role in ensuring the seamless operation of IT services across the organization. With a robust background in ITIL Service Management, William is adept at navigating the complexities of Incident Management, Major Incident Management, and Problem Management. His expertise is not just theoretical; he has successfully designed, implemented, and managed Standard Incident and Critical Incident Management Processes that align with the needs of Incident Resolvers, vendors, suppliers, and customers alike.
In his current role, William acts as the single point of contact for IT leadership, key stakeholders, and business customers, demonstrating exceptional accountability and responsibility for the alignment of incident and problem management processes. His ability to multi-task and prioritize competing tasks in a challenging environment has been instrumental in managing complex projects that drive operational efficiency and enhance service delivery.
William's commitment to collaborative problem-solving and crisis communications has fostered a culture of transparency and teamwork within his team and across departments. His proficiency in root cause analysis ensures that not only are incidents resolved quickly, but underlying issues are addressed to prevent recurrence. As an ITIL Certified professional with a strong foundation in Agile Project Management and DevOps, William is well-equipped to lead initiatives that optimize IT infrastructure management and enhance IT service continuity. His strategic vision and hands-on approach make him a key asset to Lendlease, as he continues to elevate the standards of incident management in a rapidly evolving technological landscape.
Global Incident Management Process Owner at Lendlease in September 2019 to Present
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Crisis Communications
Crisis Management
Collaborative Problem Solving
Root Cause Problem Solving
Problem Management
DevOps
Incident Management
IT Infrastructure Management
Software Testing
System Testing
IT Service Management
ITIL
ITIL Certified
Agile Project Management
Agile Application Development
Agile Methodologies
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Discover more about LendleaseWhat is William Turner email address?
Email William Turner at [email protected]. This email is the most updated William Turner email found in 2026.
What is William Turner phone number?
William Turner phone number is +14042520198.
How to contact William Turner?
To contact William Turner send an email to [email protected]. If you want to call William Turner try calling on +14042520198. (updated on September 13, 2024)
What company does William Turner work for?
William Turner works for Lendlease
What is William Turner's role at Lendlease?
William Turner is Global Incident Management Process Owner
What industry does William Turner work in?
William Turner works in the It Services And It Consulting industry.
William Turner Email Addresses
William Turner Phone Numbers
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