William Hogan
Director, Technical Product & Program Manager at BNY | Greater Boston
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William Hogan is a seasoned Technology Leader at BNY Mellon, where he serves as the Director of Technical Product & Program Management. With over 25 years of experience in the financial services sector, William has consistently delivered innovative, technology-driven solutions that enhance client engagement and operational efficiency. Currently, he is spearheading a multi-year program aimed at modernizing contact center technologies, a critical initiative that aligns with BNY Mellon’s commitment to providing exceptional customer service.
One of William's key projects involves leveraging Generative AI to gain deeper insights into customer interactions, enabling the organization to tailor its services more effectively. His expertise in implementing a natural language virtual assistant has significantly driven self-service adoption, resulting in improved customer experiences and reduced operational costs. By defining a target state architecture and selecting a robust technology stack, William is laying the groundwork for a best-in-class contact center platform that will redefine how BNY Mellon interacts with its clients.
William's strategic thinking and outstanding communication skills have been instrumental in fostering effective partnerships between business units and technology teams. His proficiency in Agile Project Management and the Software Development Life Cycle (SDLC) ensures that projects are delivered on time and within budget, while his focus on customer experience drives continuous improvement. As a leader, he excels in team coordination and technical leadership, empowering his teams to innovate and excel in a rapidly evolving industry landscape. Through his visionary approach, William Hogan is not only enhancing BNY Mellon’s technological capabilities but also setting a new standard for client engagement in financial services.
Director, Technical Product & Program Manager at BNY in December 2022 to Present
Director, Technical Product & Program Manager at BNY in November 2017 to December 2022
Senior Technology Manager – Shared Services Application Development at BNY in June 2015 to November 2017
Architect/Technology Manager – Asset Servicing Application Development at BNY in June 2001 to May 2015
Software Engineer at HealthAct/Outcomes Pro in June 2000 to May 2001
Architect/Software Engineer – Asset Servicing Application Development at First Data Corporation in July 1996 to May 2000
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Contact Center Technology
Generative AI
Product Vision
Product Delivery
Analytics
Negotiation
Marketing
Management Information Systems (MIS)
Functionality
Analytical Skills
Business Systems
Integration
Software Development Life Cycle (SDLC)
Agile Methodologies
Cross-functional Team Leadership
Strategic Planning
Program Management
Business Strategy
Strategy
Portfolio Management
Leadership
Technology Leadership
Organizational Leadership
Strategic Technology Planning
Offshore Outsourcing
Mobile Product Development
Speech Recognition
Mobile Applications
PMP
Business Development
Business Requirements
IT Management
Requirements Analysis
Business Analysis
Financial Services
Enterprise Architecture
Process Improvement
IT Strategy
Requirements Gathering
Agile Project Management
Software Project Management
Vendor Management
Business Intelligence
Management
Strategic Communications
End-to-End Project Management
Written Communication
Product Adoption
Skilled Multi-tasker
Customer Experience
Solution Implementation
Technology Solutions
Software Solution Architecture
Technical Leadership
Team Coordination
Responsible AI
Computer Ethics
People Management
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What is William Hogan email address?
Email William Hogan at [email protected]. This email is the most updated William Hogan email found in 2026.
What is William Hogan phone number?
William Hogan phone number is +16175967887 and +15088714472.
How to contact William Hogan?
To contact William Hogan send an email to [email protected]. If you want to call William Hogan try calling on +16175967887 and +15088714472. (updated on September 13, 2024)
What company does William Hogan work for?
William Hogan works for BNY
What is William Hogan's role at BNY?
William Hogan is Director, Technical Product & Program Manager
What industry does William Hogan work in?
William Hogan works in the Financial Services industry.
William Hogan Email Addresses
William Hogan Phone Numbers
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