William Auld

William Auld currently serves as a Telephone Interviewer at Competitive Edge Research & Communications, where he leverages his exceptional communication skills and technical expertise to gather valuable insights from a diverse range of respondents. In this role, William utilizes advanced technologies, including Avaya Voice over Internet Protocol, to conduct interviews efficiently and effectively. His proficiency in operating systems such as Windows and his familiarity with software tools like Excel 2010 enable him to compile and analyze data seamlessly, ensuring that the information collected is both accurate and actionable.

William's commitment to excellence is evident in his approach to problem-solving, where he adeptly identifies and resolves inconsistencies in interviewee responses through strategic questioning. This skill not only enhances the quality of the data collected but also fosters a positive rapport with clients and colleagues alike. His ability to maintain professionalism and patience during interviews reflects his strong interpersonal skills, making him a valuable asset to the Competitive Edge team.

In addition to his interviewing responsibilities, William's background in technical troubleshooting and desktop support positions him as a versatile contributor within the organization. His experience with tools such as VMware and SQL Server, combined with his knowledge of computer information protection and backup recovery processes, allows him to address both technical and non-technical challenges that may arise during the data collection process. As a passionate and quick learner, William continues to expand his expertise, ensuring that he remains at the forefront of industry best practices in research and communications.