Will Shields
Senior Support Engineer at ConnectWise | Tampa, Florida, United States
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Will Shields is a seasoned Senior Support Engineer at ConnectWise, bringing nearly two decades of extensive experience in the web, software, and IT sectors. His current role is pivotal in enhancing the developer experience by spearheading the utilization of ConnectWise Automate, where he empowers developers through robust API and SDK support. Will's expertise in catalyzing API and SDK utilization is instrumental in fostering innovation within the developer community, ensuring that they have the resources and guidance necessary to maximize the potential of ConnectWise's offerings.
In his position, Will collaborates closely with cross-functional development teams, managing key projects that streamline onboarding processes and provide technical guidance. His ability to translate complex technical concepts into actionable insights enables developers to navigate challenges effectively, thereby enhancing productivity and driving project success. Will is also dedicated to creating and maintaining comprehensive developer-facing technical documentation, ensuring that it is both accessible and up-to-date. This commitment to clear communication not only facilitates seamless workflows but also empowers teams to leverage emerging technologies with confidence.
With a strong foundation in troubleshooting, SQL, and computer hardware, Will is adept at addressing a wide range of technical issues that arise in fast-paced environments. His proficiency in testing and familiarity with platforms such as Windows Server 2008 and Mac further enhance his capability to support diverse client needs. As a thought leader in the industry, Will Shields continues to make significant contributions to ConnectWise, driving the evolution of support engineering and fostering a culture of collaboration and continuous improvement.
Executive Director at Kicks for a Cause in July 2022 to Present
Senior Support Engineer at ConnectWise in December 2018 to Present
Full Stack Web Developer at Riley Law Group in June 2017 to June 2019
Support Engineer at ConnectWise in February 2012 to December 2018
Graphic and Web Designer at Freelance Design in January 2003 to January 2013
MIS HelpDesk Supervisor at Bisk in April 2007 to February 2012
Network Administrator at Aixen, Inc in January 2009 to December 2009
Technical Support/QA Supervisor at Bisk in March 2005 to April 2007
Technical Support Rep at AOL in January 2004 to January 2004
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Software Testing
Customer Interaction
Computer Science
Programming
3rd Party Integrations
Customer Satisfaction
Client Requirements
Problem Solving
Internal & External Clients
Technical Application
Oral Communication
Attention to Detail
Tech Savy
Passionate about Work
Helping People
Frontline Support
IT Hardware Support
Desktop Application Support
SQL
Emerging Technologies
ConnectWise Automate
Customer Support
Communication
Documentation
System Administration
Active Directory
Network Administration
Desktop Support
Software Quality Assurance
Hardware Support
Software Installation
XML
Customer Relations
Customer Service
Graphic Design
Web Design
Photoshop
Technical Support
OS X
Help Desk Support
HTML
Call Centers
Databases
Computer Hardware
Networking
Troubleshooting
Testing
Servers
MySQL
Software Documentation
Visio
HTML + CSS
CSS
XHTML
Adobe Creative Suite
Quality Assurance
Software Development
Wordpress Design
Windows Server 2008
Windows Server 2003
Help Desk Management
Software Training
Technical Management
Mac OS X
Mac OS 9
Illustrator
Mac
Windows
Time Management
Information Technology
Windows Server
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Discover more about ConnectWiseWhat is Will Shields email address?
Email Will Shields at [email protected] and [email protected]. This email is the most updated Will Shields email found in 2026.
What is Will Shields phone number?
Will Shields phone number is +19102319763 and +18137588338.
How to contact Will Shields?
To contact Will Shields send an email to [email protected] or [email protected]. If you want to call Will Shields try calling on +19102319763 and +18137588338. (updated on November 05, 2024)
What is Will Shields net worth?
Will Shields has an estimated net worth of $75,000 to $99,999
What company does Will Shields work for?
Will Shields works for ConnectWise
What is Will Shields's role at ConnectWise?
Will Shields is Senior Support Engineer
What industry does Will Shields work in?
Will Shields works in the Software Development industry.
Will Shields Email Addresses
Will Shields Phone Numbers
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