Wes Welch
Vice President of Global Sales at Newfold Digital | Phoenix, Arizona, United States
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As Vice President of Customer Service at Newfold Digital, Wes Welch is at the forefront of transforming customer support into a strategic asset that drives business growth. With a proven track record in devising and executing global strategies, Wes leads diverse teams across the US, India, and the Philippines, ensuring a seamless customer experience that aligns with the company's mission to empower businesses in the digital landscape. His expertise in customer service management is complemented by a strong foundation in operations management, allowing him to optimize processes that enhance customer onboarding, satisfaction, and retention.
Wes is currently spearheading several key projects aimed at scaling customer service operations for both SaaS and Fortune 500 companies. By leveraging data analysis and workforce management techniques, he has successfully implemented initiatives that not only reduce operational costs but also drive year-over-year revenue increases. His strategic approach to project management and planning has enabled Newfold Digital to respond agilely to market demands, ensuring that customer needs are met with efficiency and excellence.
In addition to his operational acumen, Wes is adept at integrating marketing strategies, including social media marketing, into customer service initiatives. This holistic approach not only enhances brand loyalty but also fosters a culture of continuous improvement within the customer service teams. As a thought leader in the industry, Wes Welch continues to push the boundaries of what exceptional customer service can achieve, positioning Newfold Digital as a leader in customer-centric solutions.
Vice President of Global Sales at Newfold Digital in March 2025 to Present
Vice President Customer Service at Newfold Digital in July 2024 to March 2025
Senior Director Of Operations & BPO Manager at Newfold Digital in August 2021 to July 2024
Director of Sales and Support at Newfold Digital in February 2019 to August 2021
Senior Manager Support Operations at Endurance International Group in June 2017 to February 2019
Lead Business Analyst at American Express in March 2016 to June 2017
Operations Manager at American Express in December 2014 to December 2016
Lead Customer Care Professional at American Express in July 2013 to December 2014
Online Marketing Manager / Operations Manager at Arizona Bounce Around in February 2008 to July 2014
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Global Cross-Functional Team Leadership
KPI Implementation
Budgeting
Software as a Service (SaaS)
SaaS Sales
Technical Support
Project Management
Project Planning
Analytical Skills
Customer Service Management
Coaching
Sales
E-Commerce
Business Process Outsourcing (BPO)
Customer Experience
Data Analysis
Operations Management
Sales Operations
Strategic Planning
Management
Analytics
Leadership
Business Analysis
Strategy
Workforce Management
Marketing
Online Marketing
Social Media Marketing
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Discover more about Newfold DigitalWhat is Wes Welch email address?
Email Wes Welch at [email protected] and [email protected]. This email is the most updated Wes Welch email found in 2026.
What is Wes Welch phone number?
Wes Welch phone number is +16024230532 and +12149080867.
How to contact Wes Welch?
To contact Wes Welch send an email to [email protected] or [email protected]. If you want to call Wes Welch try calling on +16024230532 and +12149080867. (updated on October 29, 2024)
What is Wes Welch net worth?
Wes Welch has an estimated net worth of $750,000 to $999,999
What company does Wes Welch work for?
Wes Welch works for Newfold Digital
What is Wes Welch's role at Newfold Digital?
Wes Welch is Vice President of Global Sales
What industry does Wes Welch work in?
Wes Welch works in the Software Development industry.
Wes Welch Email Addresses
Wes Welch Phone Numbers
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