Warren Cook
Senior Director at Fortinet | Dallas-Fort Worth Metroplex
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Warren Cook serves as the Senior Director at Fortinet, where he leads pivotal initiatives within the Support division, focusing on Self Service, Knowledge-Centered Support (KCS), and Artificial Intelligence (AI) strategies. With a robust background in product management and strategic planning, Warren is dedicated to enhancing the customer experience through innovative support solutions. His leadership is instrumental in driving the evolution of Fortinet's support services, ensuring that they not only meet but exceed the expectations of customers and partners alike.
Under Warren's guidance, the Fortinet Support team has made significant strides in creating an industry-leading community platform, which serves as a central hub for knowledge sharing and customer engagement. This initiative not only empowers users to find solutions independently but also fosters a collaborative environment where insights and best practices can be exchanged. By leveraging AI technologies, Warren aims to streamline service delivery, enhance operational efficiency, and ultimately drive revenue growth while maintaining a strong focus on customer success.
Warren’s cross-functional expertise spans multiple disciplines, including strategic development, service delivery, and sales enablement, making him a versatile leader in the cybersecurity space. His results-oriented approach is complemented by a deep understanding of market analysis and agile project management, allowing him to craft strategic roadmaps that align with Fortinet's vision and objectives. As he continues to champion customer-focused solutions, Warren is poised to redefine the support landscape, ensuring that Fortinet remains at the forefront of the cybersecurity industry.
Senior Director at Fortinet in April 2023 to Present
AVP - Customer Support at Splunk in June 2020 to April 2023
AVP - Customer Success & Support at BMC Software in October 2019 to June 2020
Sr. Director - Customer Success & Support at BMC Software in April 2014 to October 2019
Director of Operations / Chief of Staff - BMC R&D at BMC Software in April 2013 to April 2014
Program Executive, Director of Product Management Best Practices at BMC Software in January 2009 to March 2013
Director of Product Management (Atrium Product Family) at BMC Software in January 2007 to January 2009
Director of Product Management (Remedy Product Family) at BMC Software in January 2005 to January 2007
Director of Product Management (Magic Solutions / SDE) at BMC Software in January 2002 to January 2005
Director - Engagement Manager at Scient in July 1999 to October 2001
National Technical Services Director at Computer Associates in June 1997 to July 1999
Creative Manager at Optibase in January 1994 to February 1997
Public Relations Manager at Affiliated Computer Services in June 1991 to January 1994
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SaaS
Enterprise Software
Product Management
Cloud Computing
IT Service Management
Strategy
Start-ups
Program Management
Professional Services
ITIL
Go-to-market Strategy
CRM
Business Intelligence
Strategic Planning
Product Marketing
Sales Enablement
Agile Methodologies
Service Desk
Product Lifecycle Management
IT Strategy
Competitive Analysis
Project Portfolio Management
Change Management
Agile
Agile Project Management
Budgeting
Software Development
Market Analysis
Competitive Intelligence
Portfolio Management
Service Cloud
Salesforce.com
Management
Leadership
Cross-functional Team Leadership
Strategic Partnerships
Team Building
Business Alliances
Team Management
People Management
Community Management
PaaS
Executive Support
Industry Analyst Relations
Product Strategy
Service Management
Partner Management
Customer Experience
Product Launch
Strategic Roadmaps
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Discover more about FortinetWhat is Warren Cook email address?
Email Warren Cook at [email protected] and [email protected]. This email is the most updated Warren Cook email found in 2026.
What is Warren Cook phone number?
Warren Cook phone number is +19725327056 and +12143767670.
How to contact Warren Cook?
To contact Warren Cook send an email to [email protected] or [email protected]. If you want to call Warren Cook try calling on +19725327056 and +12143767670.
What company does Warren Cook work for?
Warren Cook works for Fortinet
What is Warren Cook's role at Fortinet?
Warren Cook is Senior Director
What industry does Warren Cook work in?
Warren Cook works in the It Services And It Consulting industry.
Warren Cook Email Addresses
Warren Cook Phone Numbers
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