Wade Morar
Senior Operations Manager at CCI Global | Cape Town, Western Cape, South Africa
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Wade Morar is a seasoned Operations Manager at CCI South Africa, bringing over seven years of extensive experience in contact centre management, particularly within the insurance sector. His expertise lies in optimizing operational efficiency and driving performance management across various channels, including sales, service, back office, migrations, and webchat. Wade’s proficiency in advanced Excel, coupled with his Six Sigma Green Belt training, enables him to implement data-driven strategies that enhance productivity and streamline processes.
At CCI South Africa, Wade has spearheaded key projects aimed at building high-performing teams and improving customer satisfaction metrics. His adeptness in capacity planning and budgeting has been instrumental in managing resources effectively, ensuring that operational goals align with the company's strategic objectives. Wade’s strong negotiation skills and talent management capabilities have fostered a collaborative environment where team members are empowered to excel.
In addition to his operational acumen, Wade leverages his knowledge of data analytics, including Power BI, Python, and SQL, to derive actionable insights from performance data. This analytical approach not only supports informed decision-making but also drives continuous improvement initiatives within the organization. With a commitment to excellence and a passion for developing talent, Wade Morar is dedicated to enhancing the customer experience and achieving operational success in the dynamic landscape of the financial sector.
Senior Operations Manager at CCI Global in November 2024 to Present
Operations Manager at CCI Global in September 2022 to November 2024
Lead assistant manager at EXL in March 2016 to September 2022
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Operations Management
Technical Support
Negotiation
High Level Of Accuracy
Cost Control
Capacity Planning
Budgeting
Customer Relationship Management (CRM)
Team Management
Service-Level Agreements (SLA)
Team Leadership
Leadership
Business
Payroll Administration
Forecasting
Organization Skills
Communication
Leadership Development
Service Delivery
Talent Management
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Discover more about CCI GlobalWhat is Wade Morar email address?
Email Wade Morar at [email protected]. This email is the most updated Wade Morar email found in 2026.
How to contact Wade Morar?
To contact Wade Morar send an email to [email protected]. (updated on October 30, 2024)
What company does Wade Morar work for?
Wade Morar works for CCI Global
What is Wade Morar's role at CCI Global?
Wade Morar is Senior Operations Manager
What is Wade Morar's Phone Number?
Wade Morar's phone (**) *** *** 344
What industry does Wade Morar work in?
Wade Morar works in the Telecommunications industry.
Wade Morar Email Addresses
Wade Morar Phone Numbers
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