Victoria Morales
Expert at Primary Venture Partners | New York City Metropolitan Area
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Victoria Morales is a dynamic and results-driven Senior Director of Professional Services at Splash (SplashThat.com), where she leverages her extensive expertise in Enterprise Software Delivery to drive impactful outcomes for clients. In her current role, Victoria oversees a multifaceted team responsible for the seamless delivery of Software Services and Implementations, which encompass Onboarding, Expansions, Integrations, Creative Services, Education, Project Management, and Managed Services. Her strategic vision has been instrumental in developing scalable processes that enhance service engagement and optimize client satisfaction.
Under Victoria's leadership, the Professional Services team has achieved remarkable milestones, including generating over $1.5 million in services revenue while improving the Professional Services Gross Margin from -30% to an impressive +20%. She has successfully increased bill rates from $100/hour to over $250/hour, showcasing her ability to create value-driven pricing strategies that reflect the quality of service provided. Additionally, Victoria introduced a Customer Satisfaction (CSAT) program that has garnered an impressive average rating of 4.7 on a 5-point scale, underscoring her commitment to client-centric service delivery.
Victoria's professional strengths lie in her analytical and strategic thinking, which enable her to identify growth opportunities and develop innovative solutions tailored to client needs. Her expertise in partnership and business development, combined with her proficiency in digital marketing and project management, positions her as a key player in driving Splash's success in the competitive SaaS landscape. As she continues to foster employee engagement and strategic hiring practices, Victoria remains dedicated to building a high-performing team that excels in delivering exceptional results for clients and stakeholders alike.
Expert at Primary Venture Partners in November 2024 to Present
Director of Onboarding and Implementation at Grammarly in December 2024 to Present
Senior Director of Professional Services at Splash (SplashThat.com) in April 2021 to November 2024
Director of Professional Services at Splash (SplashThat.com) in May 2019 to April 2021
Director, US and LATAM Consulting and Implementation Services at Sprinklr in April 2017 to May 2019
Global Director, MCC (Acquired) Services at Sprinklr in April 2015 to April 2017
Sales Marketing Director at DailyWorth.com, Inc. in July 2013 to April 2015
Senior Manager, Experiential Marketing at PEOPLE Magazine | PEOPLE.com in May 2011 to June 2013
Senior Manager, Experiential Marketing at Bon Appetit in July 2008 to May 2011
Integrated Marketing Manager at Bon Appetit in July 2006 to June 2008
Marketing Coordinator at Travel + Leisure Co. in May 2003 to July 2006
Sales Assistant at Conde Nast in January 2004 to January 2004
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Acquisition Integration
Data Management
Cloud Computing
Customer Success
Implementation Services
Customer Experience
Technology Adoption
Employee Engagement
Relationship Development
Organization Skills
Cross-team Collaboration
Enterprise Software
Business Development
Brand Development
Content Strategy
Publishing
Integrated Marketing
Digital Marketing
Social Media Marketing
Advertising
Marketing
Public Relations
Social Media
Copywriting
Email Marketing
Marketing Communications
Leadership
Management
Content Management
Content Development
Marketing Strategy
Customer Relationship Management (CRM)
Customer Satisfaction
Consulting
Strategic Partnerships
Strategic Hiring
Salesforce
Staffing
Saas
Leadership Development
Cross-functional Team Leadership
Start-ups
Cloud Applications
Marketing Automation
Go-to-market Strategy
Digital Strategy
Account Management
Project Management
Media Trends
Media Technology
Digital Distribution
Software Implementation
Project Planning
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Discover more about Primary Venture PartnersWhat is Victoria Morales email address?
Email Victoria Morales at [email protected]. This email is the most updated Victoria Morales email found in 2026.
How to contact Victoria Morales?
To contact Victoria Morales send an email to [email protected]. (updated on September 13, 2024)
What company does Victoria Morales work for?
Victoria Morales works for Primary Venture Partners
What is Victoria Morales's role at Primary Venture Partners?
Victoria Morales is Expert
What is Victoria Morales's Phone Number?
Victoria Morales's phone (212) ***-*450
What industry does Victoria Morales work in?
Victoria Morales works in the Software Development industry.
Victoria Morales Email Addresses
Victoria Morales Phone Numbers
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