Victoria Coutee
Customer Solutions Specialist at SchoolMint | United States
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Victoria Coutee is a dynamic and results-driven professional currently serving as the Lead Customer Experience Manager and Product Owner at SchoolMint. In this pivotal role, she leverages her extensive expertise in customer relationship management and product development to enhance the user experience for SchoolMint’s partners. Victoria is dedicated to fostering strong, trusted relationships with educational institutions, acting as a strategic advisor to ensure that SchoolMint’s solutions align with their unique needs and objectives.
Her responsibilities include overseeing the Jira backlog, where she prioritizes tasks to optimize workflow efficiency and drive project success. Victoria’s analytical skills come into play as she utilizes data analysis techniques to inform decision-making and improve customer satisfaction. She is adept at training team members on SchoolMint processes, software, and best practices, ensuring that her team is equipped to deliver exceptional service. Her proficiency in tools like Totango and Salesforce further enhances her ability to track customer engagement and satisfaction metrics, allowing for continuous improvement in service delivery.
Victoria’s academic background, with an MBA from the University of Louisiana at Lafayette and ongoing studies in Computer Science at Florida International University, complements her practical experience. This unique blend of business acumen and technical knowledge empowers her to bridge the gap between customer needs and product capabilities effectively. With a strong focus on workload prioritization, team motivation, and critical thinking, Victoria is committed to driving innovation and excellence in customer experience at SchoolMint, ultimately contributing to the success of the educational institutions she serves.
Customer Solutions Specialist at SchoolMint in October 2024 to Present
Lead Customer Experience Manager & Product Owner at SchoolMint in February 2023 to October 2024
Customer Experience Manager at SchoolMint in February 2022 to February 2023
Customer Success Specialist at SchoolMint in July 2021 to January 2022
Informatics Teaching Assistant at University of Louisiana at Lafayette in August 2020 to January 2021
HR/Operations Administrator at Gordon Technologies, LLC in July 2019 to October 2020
Graduate Assistant at University of Louisiana at Lafayette in November 2017 to July 2019
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Software as a Service (SaaS)
Customer Success
User Acceptance Testing
Asana
Product Requirements
Backlog Management
Technical Product Management
Business Requirements
Microsoft PowerPoint
Microsoft Outlook
Client Relations
Customer Relationship Management (CRM)
Agile Project Management
Queue Management
Priority Management
Analytical Skills
Workload Prioritization
Salesforce CPQ
Project Management
Analytic Problem Solving
Jira
Account Management
Totango
JSON
Microsoft Excel
Presentation Skills
Software Development Life Cycle (SDLC)
Relationship Building
Pivotal Tracker
Conflict Management
SQL
Sales Force
Team Motivation
Data Analysis
Systems Analysis
Training
HTML
Payroll Processing
Adaptability
JavaScript
R
Scrum
Community Outreach
Tableau
Microsoft Office
Communication
Time Management
Critical Thinking
Team Leadership
Use Case Analysis
REST APIs
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Discover more about SchoolMintWhat is Victoria Coutee email address?
Email Victoria Coutee at [email protected]. This email is the most updated Victoria Coutee email found in 2026.
How to contact Victoria Coutee?
To contact Victoria Coutee send an email to [email protected].
What company does Victoria Coutee work for?
Victoria Coutee works for SchoolMint
What is Victoria Coutee's role at SchoolMint?
Victoria Coutee is Customer Solutions Specialist
What is Victoria Coutee's Phone Number?
Victoria Coutee's phone (***) ***-*473
What industry does Victoria Coutee work in?
Victoria Coutee works in the Education Administration Programs industry.
Victoria Coutee Email Addresses
Victoria Coutee Phone Numbers
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