Vicki Perryman
Senior Vice President – Head of Consumer and Provider Service Operations at Humana | Atlanta Metropolitan Area
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Vicki Perryman serves as the Senior Vice President and Head of Consumer and Provider Service Operations at Humana, where she plays a pivotal role in shaping the company’s strategic direction and operational excellence. As a member of Humana’s Executive Management Team, Vicki leads a global workforce of 26,000 associates, managing operations that impact 22 million members across diverse lines of business, including Medicare Advantage, Medicaid, Prescription Drug Plans (PDP), Commercial, Dental, and Vision services. Her expertise in transformational change is exemplified by her leadership in an enterprise-wide customer experience transformation initiative, which resulted in a remarkable 78% improvement in Humana's Net Promoter Score (NPS).
Vicki's approach combines a deep understanding of customer experience with a commitment to process optimization, leveraging advanced technologies to drive sustainable business value. Her skills in analytics and business analysis enable her to identify opportunities for profitable growth while enhancing employee engagement and fostering a culture of diversity and inclusion. Vicki is adept at cross-functional team leadership, ensuring that all departments align with the overarching goal of delivering exceptional service to members and providers alike. Her strategic vision not only focuses on immediate operational improvements but also on long-term organizational health, making her a key catalyst for change in the healthcare industry. Through her leadership, Humana continues to innovate and adapt, setting new standards for customer satisfaction and operational efficiency.
Senior Vice President – Head of Consumer and Provider Service Operations at Humana in January 2017 to Present
President & Operating Manager at Edgewater Ventures Group LLC in January 2025 to Present
Vice President – COO, eBay Marketplaces Global Customer Experience at eBay in January 2011 to January 2016
Portfolio Management Executive and Chief of Staff at First Data Corporation in January 2010 to January 2011
Senior Vice President - Operations at Cardinal Health in January 2005 to January 2010
Senior Vice President - Chief Operating Officer - Wachovia Direct Access at Wachovia in January 1995 to January 2005
Vice President – Chief Financial Officer – Bankcard Division at JPMorgan Chase & Co. in January 1993 to January 1995
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Business Strategy
Corporate Governance
Business Advisory Services
Transformational Change
Board Governance
Crisis Management
Company Split
Global Team Building
International Operations
Global Operations
Technology Modernization
Culture & Engagement
Healthcare Strategy
DEI
Digital & AI
Diversity, Equality, and Inclusion (DEI)
Global Leadership
Management
Leadership
Customer Service
Strategic Planning
Strategy
Customer Experience
Cross-functional Team Leadership
Team Building
Process Improvement
Business Analysis
Business Process Improvement
Vendor Management
Financial Analysis
Risk Management
Mergers
Change Management
Banking
Analytics
Acquisition Integration
Employee Engagement
Coaching
Program Management
Succession Planning
Data Analysis
Team Leadership
Diversity & Inclusion
Project Management
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Discover more about HumanaWhat is Vicki Perryman email address?
Email Vicki Perryman at [email protected] and [email protected]. This email is the most updated Vicki Perryman email found in 2026.
What is Vicki Perryman phone number?
Vicki Perryman phone number is +16142849822 and +18012432425.
How to contact Vicki Perryman?
To contact Vicki Perryman send an email to [email protected] or [email protected]. If you want to call Vicki Perryman try calling on +16142849822 and +18012432425. (updated on October 30, 2024)
What company does Vicki Perryman work for?
Vicki Perryman works for Humana
What is Vicki Perryman's role at Humana?
Vicki Perryman is Senior Vice President – Head of Consumer and Provider Service Operations
What industry does Vicki Perryman work in?
Vicki Perryman works in the Legal Services industry.
Vicki Perryman Email Addresses
Vicki Perryman Phone Numbers
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