Vernard Brown
Service Owner - End User Computing and Enterprise Messaging at Virginia Information Technologies Agency | Richmond, Virginia, United States
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Vernard Brown serves as a pivotal Service Owner at the Virginia Information Technologies Agency (VITA), where he has been instrumental in shaping the agency's IT landscape since 2004. With a robust focus on End User Computing, Enterprise Messaging, and Managed Print Services, Vernard oversees a vast IT environment that supports over 60,000 end-users across more than 60 executive branch agencies. His role is critical in ensuring that the $2 billion public-private partnership not only meets but exceeds the expectations of Virginia's citizens by delivering cutting-edge technology solutions.
In his current capacity, Vernard is leading the integration of NTT Data as the new Enterprise Messaging supplier, a strategic initiative that marks the onboarding of the fourth supplier in this domain. This project underscores his expertise in service management and contract management, as he navigates the complexities of vendor relations and service delivery to enhance the overall user experience. Vernard's commitment to maintaining high Service Level Agreements (SLAs) ensures that the IT services provided are both reliable and efficient, aligning with the agency's mission to keep Virginia's IT infrastructure at the forefront of technological advancements.
His extensive background in IT service management and incident management equips him with the skills necessary to govern the effectiveness of the end-user IT environment. By leveraging his project management acumen, Vernard not only drives operational excellence but also fosters innovation within the agency. As he continues to spearhead key initiatives, Vernard Brown remains a cornerstone of VITA's commitment to delivering exceptional IT services that empower government agencies and enhance the lives of Virginia's citizens.
Service Owner - End User Computing and Enterprise Messaging at Virginia Information Technologies Agency in October 2022 to Present
Service Owner - Enterprise Messaging and Identity & Access Management Services at Virginia Information Technologies Agency in February 2020 to October 2022
Service Owner - End User Computing and Managed Print Services at Virginia Information Technologies Agency in October 2004 to February 2020
IT Director - Eastern Region at AT&T in March 1998 to October 2004
Regional Manager - Northeast at Teleport Communications Group in February 1994 to March 1998
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Service Management
Project Implementation
SLA
ITIL
IT Service Management
IT Management
Vendor Management
Process Improvement
Team Leadership
Service Delivery
Contract Management
Customer Relations
Incident Management
Strategic Planning
IT Strategy
Requirements Analysis
Project Planning
Business Analysis
IT Governance
Operations Management
Vendor Relations
Project Management
Management
Business Process Improvement
Analysis
Disaster Recovery
Information Technology
Infrastructure
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Discover more about Virginia Information Technologies AgencyWhat is Vernard Brown email address?
Email Vernard Brown at [email protected]. This email is the most updated Vernard Brown email found in 2026.
How to contact Vernard Brown?
To contact Vernard Brown send an email to [email protected].
What company does Vernard Brown work for?
Vernard Brown works for Virginia Information Technologies Agency
What is Vernard Brown's role at Virginia Information Technologies Agency?
Vernard Brown is Service Owner - End User Computing and Enterprise Messaging
What is Vernard Brown's Phone Number?
Vernard Brown's phone (703) ***-*423
What industry does Vernard Brown work in?
Vernard Brown works in the It Services And It Consulting industry.
Vernard Brown Email Addresses
Vernard Brown Phone Numbers
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