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Uting Hsu

Senior Associate, Operations - Client Management

Customer Success | Operations | Project Management

Los Angeles Metropolitan Area

Uting Hsu's Work Experience

Irvine Company Office

Senior Associate, Operations - Client Management

Orange County, California Area

Irvine Company Office

Associate, Operations - Customer Success

August 2013 to January 2016

Greater Los Angeles Area

LA Clippers

Game Operations - Arena Operations

August 2012 to August 2013

los angeles, california

Uting Hsu's Education

California State University, Fullerton

Bachelor of Arts - BA, Business Administration

California State University-Fullerton - College of Business and Economics

Bachelor of Arts, Business Administration - Marketing

Uting Hsu's Professional Skills Radar Chart

Based on our findings, Uting Hsu is ...

Supportive
Expressive
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Based on our findings, Uting Hsu is ...

38% Left Brained
62% Right Brained

Uting Hsu's Estimated Salary Range

About Uting Hsu's Current Company

Irvine Company Office

• Build strong, long-term relationships with customers by acting as the first point of contact, staying in constant communication and efficiently resolve issues with alternate solutions tailored to individual company needs• Exceed target KPIs including through increasing NPS scores and customer retention• Synthesize customer feedback and work with internal teams to respond to customer needs by delivering...

Frequently Asked Questions about Uting Hsu

What company does Uting Hsu work for?

Uting Hsu works for Irvine Company Office


What is Uting Hsu's role at Irvine Company Office?

Uting Hsu is Senior Associate, Operations - Client Management


What is Uting Hsu's personal email address?

Uting Hsu's personal email addresses are u****[email protected], and u****[email protected]


What is Uting Hsu's business email address?

Uting Hsu's business email address is u*****@csu.fullerton.edu


What is Uting Hsu's Phone Number?

Uting Hsu's phone (**) *** *** 353


What industry does Uting Hsu work in?

Uting Hsu works in the Facilities Services industry.


About Uting Hsu

📖 Summary

Senior Associate, Operations - Client Management @ Irvine Company Office • Build strong, long-term relationships with customers by acting as the first point of contact, staying in constant communication and efficiently resolve issues with alternate solutions tailored to individual company needs• Exceed target KPIs including through increasing NPS scores and customer retention• Synthesize customer feedback and work with internal teams to respond to customer needs by delivering a positive customer experience• Conduct property systems training and customer on-boarding for new customers• Efficiently manage time to focus on essential activities to ensure customer satisfaction and relationship building• Work cross-functionally with internal departments to ensure a consistent and strong customer experience• Develop clear, visually impactful presentation decks for executive leadership including annual business plan review presentations and strategy meetings• Provide project updates on a consistent basis to various stakeholders on strategy, schedules, and deliverables• Create and process contracts for upcoming projects, change orders, project expenses, invoices and fees when necessary through SAP and Docusign Orange County, California AreaAssociate, Operations - Customer Success @ Irvine Company Office • Assisted in property management and special projects of high-rise office buildings and retail encompassing over 1.8 million sq. ft. • Provided unparalleled service for customers by resolving all customer issues in a timely manner• Cultivated relationships with companies and vendors to achieve customer needs through consistent communication and delivered customer centric results • Planned and scheduled on-site events for over 800+ customers • Trained incoming team members, and demonstrate strong leadership and staff development • Managed accounting responsibilities including: collecting receivables, processing payables, rental edits, late fees, first approver in SAP, billbacks, and lease rent• Audited and collected customer/vendor insurance for Los Angeles office portfolio to ensure compliance • Oversaw janitorial and landscape walks to ensure property compliance and appearance From August 2013 to January 2016 (2 years 6 months) Greater Los Angeles AreaGame Operations - Arena Operations @ LA Clippers • Directly led 20 youth trainees in great execution of game time operations• Strengthened relationships with high visible clientele in a faced-paced, high volume environment• Directed game day operations including sponsor elements, promotions, game day entertainment, courtside suite preparation and arena setup for 20,000 guests• Worked with high visible clientele in a faced paced, high volume environment• Partnered with other departments including Game Entertainment, Fan Relations, and Creative Services to create a successful operation each Los Angeles Clippers Home Game• Executed all game day operations for the Clippers including sponsor elements, promotions, game-day entertainment, and other game-day functions including court-side suites preparation and arena setup for 20,000 people From August 2012 to August 2013 (1 year 1 month) los angeles, californiaMBA Recruitment, College of Business and Economics - Higher Education @ California State University, Fullerton • Led administrative duties for the MBA Associate Director, Marketing and Recruitment including managing schedules of graduate fairs and recruitment events• Conduct weekly recruitment seminars for prospective and incoming MBA and Masters students • Maintained office efficiency and operations through implementation of office systems • Coordinated travel itineraries and paperwork for the executive leader team From March 2012 to August 2013 (1 year 6 months) fullerton, ca


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In a nutshell

Uting Hsu's Personality Type

Introversion (I), Sensing (S), Feeling (F), Perceiving (P)

Average Tenure

1 year(s), 8 month(s)

Uting Hsu's Willingness to Change Jobs

Unlikely

Likely

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Uting Hsu's Social Media Links

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