Troy James
Board of Advisors & Strategy Consultant at New Athens Creative | Denver Metropolitan Area
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Troy James serves as a pivotal member of the Board of Advisors and Strategy Consultant at New Athens Creative, where he plays an instrumental role in redefining the landscape of over-the-top (OTT) content sourcing and marketing within the entertainment industry. With a strong focus on customer-centric transformational change, Troy collaborates closely with the Founder and CEO to drive innovative ideation and strategic planning. His expertise in leveraging the Net Promoter System and Voice of the Customer methodologies enables New Athens Creative to align its offerings with market demands, ensuring that content resonates deeply with audiences.
In his current role, Troy is actively involved in key projects that encompass corporate structure optimization, content creation strategies, and navigating the complexities of capital markets. His proficiency in finance and budgeting allows him to craft sustainable business strategies that not only enhance top-line revenue but also improve bottom-line growth. By integrating advanced technologies such as machine learning and data analysis, Troy ensures that the company remains at the forefront of digital transformation, adapting to the rapidly evolving entertainment landscape.
Moreover, Troy's skills in change management and cultural transformation are vital as New Athens Creative seeks to foster an agile and innovative organizational culture. His coaching abilities empower teams to embrace new methodologies and drive performance, ultimately enhancing the company’s competitive edge. As New Athens Creative continues to disrupt traditional paradigms in content marketing and sales, Troy James stands out as a key architect of its strategic vision, committed to delivering exceptional value in an ever-changing industry.
Board of Advisors & Strategy Consultant at New Athens Creative in May 2014 to Present
Director of Strategy and Operations at Chime in August 2024 to Present
Director of Quality Strategy & Operations at Chime in October 2022 to August 2024
Director of Customer Service & Strategy; Tools, Technology & Quality at Comcast in May 2019 to October 2022
Director of Customer Experience at Comcast in May 2017 to May 2019
Vice President - Marketing & Operations at Good Earth Minerals / EcoGEM, LLC in October 2013 to September 2016
Sr. Operations Manager - Vendor Operations at CenturyLink in April 2011 to January 2014
Operations Manager - Customer Financial Services at CenturyLink in March 2007 to March 2011
Operations Supervisor - Service Delivery at Qwest Communications in January 2005 to January 2007
Lead Project Manager at Qwest Communications in January 2004 to January 2005
Lead Project / Program Manager at Qwest Communications in January 2001 to January 2004
Project / Process Analyst at US West in January 1999 to January 2001
Department Manager - Delivery at Payless Cashways in January 1998 to January 1999
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Strategic Planning
Customer Experience
Organizational Effectiveness
Finance
Business Process Improvement
Marketing Strategy
Telecommunications
Budgets
Global Business Development
Web Content
Mergers & Acquisitions
Customer Satisfaction
Forecasting
B2B
Product Management
Outsourcing
Change Management
Process Engineering
Business Strategy
Logistics Management
Contact Centers
Project Management
Sales
Business Development
Machine Learning
Artificial Intelligence (AI)
User Experience Design (UED)
Customer Loyalty
Consumer Behavior
Organizational Design
Leadership
Management
Training
Contract Negotiation
Team Building
Employee Engagement
Customer Service
Cross-functional Team Leadership
Coaching
Early-stage Startups
Non-profit Program Development
Product Evangelism
Digital Transformation
Cultural Transformation
Data Analytics
Organizational Behavior
Data Analysis
Quantitative Data
Qualitative Data
KPI Implementation
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What is Troy James email address?
Email Troy James at [email protected]. This email is the most updated Troy James email found in 2026.
What is Troy James phone number?
Troy James phone number is +17209386245.
How to contact Troy James?
To contact Troy James send an email to [email protected]. If you want to call Troy James try calling on +17209386245. (updated on October 31, 2024)
What company does Troy James work for?
Troy James works for New Athens Creative
What is Troy James's role at New Athens Creative?
Troy James is Board of Advisors & Strategy Consultant
What industry does Troy James work in?
Troy James works in the Financial Services industry.
Troy James Email Addresses
Troy James Phone Numbers
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