Troy Giles
Director, Strategy & Operations - Office of the CTO (OCTO) at PayPal | Mesa, Arizona, United States
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Troy Giles serves as the Director of Organizational Strategy within the Office of the CTO (OCTO) at PayPal, where he leverages over three decades of expertise in software engineering, strategic operations, and technical product management to drive transformative initiatives. In his current role, Troy has been instrumental in redefining workforce allocation and strategic hiring practices, significantly enhancing engineering visibility and operational efficiency from concept to execution. By steering the strategic direction for a vast team of 10,000 technologists, he focuses on the critical pillars of talent acquisition, retention, and development—encapsulated in his strategic mantra: Recruit, Renew, Retain.
Troy's leadership is characterized by his commitment to fostering a culture of creativity and innovation. Through the PayPal Innovation Program, he cultivates an environment where diverse teams can thrive, encouraging collaboration and cross-functional engagement to unlock their full potential. His expertise in operational planning and business process improvement has enabled him to facilitate effective communication and training initiatives, ensuring that teams are not only aligned with organizational goals but also empowered to contribute meaningfully to the company’s vision.
With a strong foundation in engineering leadership and people development, Troy is passionate about building genuine relationships grounded in trust. His entrepreneurial spirit drives him to continuously seek out innovative solutions that enhance customer service and product strategy, positioning PayPal at the forefront of the fintech industry. As he navigates the complexities of organizational strategy, Troy remains dedicated to inspiring his teams and delivering tangible results that propel the company forward in a rapidly evolving landscape.
Director, Strategy & Operations - Office of the CTO (OCTO) at PayPal in January 2022 to January 2024
Head of Technical Program Management (TPM) – SRCE and Infrastructure at PayPal in January 2020 to January 2022
Senior Engineering Manager – SRE Auto Recovery Platforms at PayPal in January 2018 to January 2020
Chief of Staff, Strategy & Operations - Site Reliability Engineering (SRE) at PayPal in January 2015 to January 2018
Senior Engineering Manager - SRE Production Solutions at PayPal in January 2012 to January 2015
Vice President Engineering Product Development (previously Director, Software Engineering) at Zounds Hearing, Inc. Tempe AZ in January 2005 to January 2012
Global Sales Director (previously Director, Software Engineering) at Anadigm Inc in January 2000 to January 2005
Senior Embedded Systems Engineer at Motorola in January 1995 to January 2000
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Getting Things Done (GTD) Method
Strategic Vision
Growth Initiatives
Resource Planning
Executive Visibility
Relationship Building
Presentations
Microsoft Excel
Operational Planning
Facilitation
Executive Team
Communication Training
Communication
Business Reviews
Budgeting
Attention to Detail
Business Process Improvement
Resource Allocation
Programme Directors
Program Oversight
Managing Project Budgets
Experienced Change Agent
Legal Requirements
Prototyping
Industry standards
Consumer Products
Technical Requirements
Multi-country
Customer Service
Key Performance Indicators
Driving Results
Digital Image Processing
Artificial Neural Networks
Signal Processing
Pattern Recognition
Professional Services
Stakeholder Relations
Team Development
Product Innovation
Product Strategies
Go-to-Market Strategy
Technical Product Sales
Channel Sales
Product Strategy
Technical Product Management
Startups
Senior Stakeholder Management
Technical Project Management
Engineering Leadership
Software Project Management
Data Analysis
Portfolio Management
Talent Management
Cross-team Collaboration
Organizational Strategy
Stakeholder Engagement
Business Operations
People Development
Start-ups
Entrepreneurship
Strategic Leadership
Talent Developer
Coaching & Mentoring
Culture Change
Business Strategy
Strategic Planning
Engineering Management
SDLC
Problem Solving
Team Leadership
Team Building
Product Development
Product Management
Program Management
System Design
Systems Engineering
System Architecture
Software Development
Software Engineering
Embedded Systems
Testing
C++
Embedded Software
Integration
Programming
Debugging
Firmware
Analysis
Matlab
Microsoft Office
Architecture
Sales Management
Management
Leadership
Sponsorship
Employee Coaching
Critical Thinking
Emotional Intelligence
Interpersonal Communication
Cryptocurrency
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Discover more about PayPalWhat is Troy Giles email address?
Email Troy Giles at [email protected]. This email is the most updated Troy Giles email found in 2026.
What is Troy Giles phone number?
Troy Giles phone number is +14808627235.
How to contact Troy Giles?
To contact Troy Giles send an email to [email protected]. If you want to call Troy Giles try calling on +14808627235.
What company does Troy Giles work for?
Troy Giles works for PayPal
What is Troy Giles's role at PayPal?
Troy Giles is Director, Strategy & Operations - Office of the CTO (OCTO)
What industry does Troy Giles work in?
Troy Giles works in the Non-Profit Organizations industry.
Troy Giles Email Addresses
Troy Giles Phone Numbers
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