Trina Martin
Vice President Operations at New York Life Insurance Company | Tampa, Florida, United States
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Trina Martin serves as the Vice President of Operations at New York Life Insurance Company, where she leverages over 20 years of extensive experience in operations, strategy, and technology to drive transformative initiatives across the organization. In her current role, Trina is responsible for leading critical Insurance Operations, which encompasses the Call Center, Claims, Policy Administration, and Underwriting Operations teams at NYL Direct. Her strategic oversight ensures that these departments not only meet but exceed operational efficiency and customer satisfaction benchmarks.
Trina is recognized for her expertise in implementing lean and agile delivery principles, which have significantly enhanced productivity and quality within her teams. By fostering a culture of continuous improvement, she has successfully engaged employees and streamlined processes, ultimately maximizing the value delivered to clients. Her adeptness in change management has positioned her as a key leader in navigating the complexities of the insurance landscape, ensuring that her teams are agile and responsive to evolving market demands.
Key projects under Trina's leadership include the overhaul of the claims processing system, which has reduced turnaround times and improved accuracy, as well as the implementation of a new customer relationship management (CRM) platform that enhances client interactions. With a strong foundation in IT strategy, project management, and governance, Trina is committed to aligning technology initiatives with business objectives, ensuring that New York Life remains at the forefront of innovation in the insurance industry. Her ability to identify business opportunities and develop tailored solutions underscores her role as a vital asset to the organization.
Vice President Operations at New York Life Insurance Company in September 2022 to Present
Corporate Vice President - Service Strategy & Technology at New York Life Insurance Company in March 2019 to September 2022
Insurance Operations Strategy at New York Life Insurance Company in July 2017 to September 2022
Enterprise Governance & Agile Leadership at New York Life Insurance Company in May 2014 to July 2017
PMO Leader at New York Life Insurance Company in August 2009 to May 2014
Director IT at HD Supply in March 2006 to March 2009
Manager, PMO at HD Supply in June 2003 to March 2006
Sr. Project Manager at HD Supply in January 2002 to June 2003
Group IT Manager at HD Supply in June 1999 to January 2002
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IT Strategy
Leadership
Project Management
Recruiting
Budgets
PMO
Governance
Information Technology
Program Management
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Discover more about New York Life Insurance CompanyWhat is Trina Martin email address?
Email Trina Martin at [email protected]. This email is the most updated Trina Martin email found in 2026.
What is Trina Martin phone number?
Trina Martin phone number is +12675953187 and +18132887019.
How to contact Trina Martin?
To contact Trina Martin send an email to [email protected]. If you want to call Trina Martin try calling on +12675953187 and +18132887019.
What is Trina Martin net worth?
Trina Martin has an estimated net worth of -$2,499 to $2,499
What company does Trina Martin work for?
Trina Martin works for New York Life Insurance Company
What is Trina Martin's role at New York Life Insurance Company?
Trina Martin is Vice President Operations
What industry does Trina Martin work in?
Trina Martin works in the Financial Services industry.
Trina Martin Email Addresses
Trina Martin Phone Numbers
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