Tricia Yang

Tricia Yang serves as the Director of Strategy, Innovation & Change at the San Francisco Public Utilities Commission (SFPUC), where she leverages her extensive experience to drive transformative initiatives that enhance organizational maturity and service delivery. With a robust background spanning 20 years in utilities and Big Four management consulting, Tricia is adept at navigating complex challenges and implementing strategic solutions that foster sustainability and operational excellence.

In her current role, Tricia is at the forefront of several key projects that underscore her commitment to innovation and performance improvement. She has successfully led crisis response strategies that address critical areas such as finance, business continuity, and operating model design. Her expertise in technology capabilities and revenue management has been instrumental in developing comprehensive budgeting frameworks and key performance indicators (KPIs) that align with the SFPUC's mission to provide reliable public services.

Tricia's leadership extends beyond crisis management; she is a champion of culture change within the organization. By fostering an environment that encourages collaboration and adaptability, she has spearheaded initiatives that promote employee engagement and enhance service delivery. Her strategic planning skills are complemented by her proficiency in program and project management, allowing her to effectively oversee multifaceted projects that drive business transformation.

As a thought leader in the public sector, Tricia is dedicated to advancing policy analysis and business process improvement, ensuring that the SFPUC remains at the cutting edge of utility management. Her passion for sustainability and innovation not only positions the organization for future success but also contributes to the broader goal of enhancing community resilience in the face of evolving challenges.