Tracy Dean
VP Retail Customer Relations at Skowhegan Savings Bank | Skowhegan, Maine, United States
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As the Vice President of Retail Customer Relations at Skowhegan Savings Bank, Tracy Dean plays a pivotal role in shaping the customer experience across the bank's eleven branch locations and its customer service call center. With a robust background in the banking industry, Tracy leverages her expertise in operations management and leadership to ensure that each interaction with customers is not only positive but also reflective of the bank's commitment to excellence.
Tracy's current responsibilities encompass a wide array of key projects aimed at enhancing customer satisfaction and operational efficiency. She leads initiatives focused on staff development, ensuring that team members are well-equipped to meet the diverse needs of customers. This commitment to ongoing training and professional growth fosters a culture of service excellence, which is critical in today’s competitive banking landscape. Additionally, Tracy oversees the implementation of electronic banking services and branch systems, ensuring seamless integration with various third-party platforms to enhance the overall customer experience.
Her proficiency in call center management and retail banking operations allows her to effectively address customer inquiries and concerns, driving improvements in service delivery. Tracy's analytical skills, particularly in utilizing tools like Microsoft Excel, enable her to monitor performance metrics and identify areas for enhancement. By championing regulatory compliance and operational best practices, she not only safeguards the bank's reputation but also builds trust with customers. Tracy Dean's strategic vision and hands-on leadership continue to position Skowhegan Savings Bank as a leader in customer-centric banking solutions.
VP Retail Customer Relations at Skowhegan Savings Bank in May 2017 to Present
AVP, Customer Experience Manager at Skowhegan Savings Bank in March 2014 to April 2017
Electronic Services Manager at Skowhegan Savings Bank in October 2008 to February 2014
Call Center Supervisor at Skowhegan Savings Bank in July 2007 to September 2008
Team Leader at Putnam Investments in August 1998 to October 2006
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Banking
Call Center Management
Customer Experience
Operations Management
Electronic Banking Management
Call Centers
Retail Banking
Leadership
Management
Microsoft Excel
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Discover more about Skowhegan Savings BankWhat is Tracy Dean email address?
Email Tracy Dean at [email protected]. This email is the most updated Tracy Dean email found in 2026.
What is Tracy Dean phone number?
Tracy Dean phone number is +12076494474 and +12074873134.
How to contact Tracy Dean?
To contact Tracy Dean send an email to [email protected]. If you want to call Tracy Dean try calling on +12076494474 and +12074873134. (updated on November 04, 2024)
What company does Tracy Dean work for?
Tracy Dean works for Skowhegan Savings Bank
What is Tracy Dean's role at Skowhegan Savings Bank?
Tracy Dean is VP Retail Customer Relations
Tracy Dean Email Addresses
Tracy Dean Phone Numbers
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