Tracey Naleway
Director, Customer Success at ITSco - Integrated Technical Services | Cary, North Carolina, United States
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Director, Customer Success at ITSco - Integrated Technical Services in April 2023 to Present
IT Site Manager - Customer Service at Siemens Healthineers in October 2022 to April 2023
Service Desk Manager at Broadstep Behavioral Health in August 2021 to October 2022
Provisioning and Deployment Manager at Wake Technical Community College in June 2019 to August 2021
IT Regional Coordinator - Western Region at Wake Technical Community College in January 2018 to June 2019
Program Manager at Dude Solutions in August 2015 to January 2018
Lead Product Operations Analyst at Dude Solutions in August 2014 to August 2015
Operations Analyst at Dude Solutions in February 2013 to July 2014
Client Support & Open Lab Coordinator at McHenry County College in January 2012 to February 2013
Adjunct Faculty at McHenry County College in January 2005 to October 2012
Project Coordinator at McHenry County College in January 2006 to January 2012
Senior Desktop Specialist at McHenry County College in January 2003 to January 2006
Desktop Specialist at McHenry County College in January 1998 to January 2003
Computer Support Technician at McHenry County College in January 1996 to January 1998
Computer Lab Assistant at McHenry County College in January 1995 to January 1996
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McHenry County College, Associate of Arts and Sciences (A.A.S.)
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Customer Education
Resolving Issues
Relationship Building
Edtech
Coordinating Schedules
Vendor Coordination
Business Process
Resource Allocation
Motor Vehicle
Federal Law
Background Checks
Recovery Planning
Solution-oriented
Staff Oversight
Business Continuity
Customer Interaction
Storyboarding
Business Case Preparation
Workshops
Organizational Communication
Site Visits
Tier 2 Help Desk Support
Service-Level Agreements (SLA)
Business Requirements
Internal Customers
Technology Solutions
Vendor Relations
Technology Implementation
IT Leadership
Build Strong Relationships
Desktop Support
Regulatory Requirements
Procedure Development
Key Performance Indicators
Attention to Detail
Tenacious Work Ethic
Presentations
Presentation Skills
Case Studies
Oral Communication
Pressure Situations
Escalations Management
Customer Advocacy
Customer Communication
Queue Management
Professional Services
Operational Efficiency
Strategic Planning
Management
Leadership
Microsoft Office
Customer Service
Information Technology
Troubleshooting
Project Management
Program Management
Higher Education
Software Documentation
Cloud Computing
Technical Support
Documentation
Customer Relationship Management (CRM)
IT Service Management
Business Process Improvement
IT Operations
Defect Tracking
User Acceptance Testing
Agile & Waterfall Methodologies
Technical Training
Software Development Life Cycle (SDLC)
System Deployment
ITIL Certified
Customer Satisfaction
Operations Management
Asset Management
Windows
Google Apps
JIRA
Salesforce.com
Software as a Service (SaaS)
Microsoft Endpoint Configuration Manager
Computer Hardware
Microsoft Outlook
Team Leadership
Training
Public Speaking
Problem Solving
Communications Skills
Team Building
Mentoring
Cross-functional Team Leadership
Interpersonal Skills
Altiris Deployment Console
IT Asset Management
Networking
Confluence
Product Operations
Patch Management
Asset Life Cycle Management
Vendor Management
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What is Tracey Naleway email address?
Email Tracey Naleway at [email protected]. This email is the most updated Tracey Naleway's email found in 2026.
How to contact Tracey Naleway?
To contact Tracey Naleway send an email to [email protected].
What company does Tracey Naleway work for?
Tracey Naleway works for ITSco - Integrated Technical Services
What is Tracey Naleway's role at ITSco - Integrated Technical Services?
Tracey Naleway is Director, Customer Success
What is Tracey Naleway's Phone Number?
Tracey Naleway's phone (704) ***-*374
What industry does Tracey Naleway work in?
Tracey Naleway works in the Information Technology & Services industry.
Tracey Naleway Email Addresses
Tracey Naleway Phone Numbers
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