Tonya Shrm-Cp
Human Resources Director (US) at Qualfon | Spokane-Coeur d'Alene Area
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As the Human Resources Director for Qualfon's US territory, Tonya Shrm-Cp plays a pivotal role in shaping the HR landscape across multiple contact center locations. With 15 years of diverse HR experience and an MBA in HR Management, Tonya has cultivated a strategic and holistic approach to human resources that aligns closely with the organization's goals. Her expertise spans various HR functions, including talent acquisition, employee training, and conflict resolution, allowing her to effectively address the unique challenges faced by each contact center.
In her current role, Tonya leads a dedicated team of HR professionals, ensuring that they provide robust support to business leaders and operational teams. She is instrumental in driving key projects that enhance employee engagement and customer satisfaction, leveraging her strong communication skills to convey complex information clearly and effectively. Tonya’s commitment to fostering a positive workplace culture is evident in her initiatives aimed at improving employee training programs and enhancing overall customer experience.
Tonya’s proficiency in managing high-volume workloads and her ability to multi-task have been crucial in navigating the fast-paced environment of the contact center industry. Her analytical skills, particularly in utilizing tools like Microsoft Excel, enable her to track HR metrics and make data-driven decisions that contribute to organizational excellence. As a dynamic HR leader, Tonya Shrm-Cp continues to champion HR best practices, ensuring that Qualfon remains a competitive player in the industry while nurturing a thriving workforce.
Human Resources Director at Grow Op Farms in September 2024 to Present
Human Resources Director (US) at Qualfon in May 2021 to August 2024
Senior Human Resources Manager at Qualfon in January 2019 to May 2021
Human Resources Manager at Qualfon in May 2014 to May 2021
HR Generalist at Center Partners in May 2013 to May 2014
HR Recruiter at Center Partners in September 2009 to May 2013
Supervisor at Center Partners in April 2007 to September 2009
Customer Sevice Representative at Center Partners in January 2005 to April 2007
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Understand & Convey Complex Information
High Level Of Accuracy
Computer Literacy
ADP Workforce
Multitasking
Multi-task & Handle High-volume Workloads
Communication Training
Skilled Multi-tasker
Human Resources (HR)
Change Management
Regulatory Compliance
Legal Compliance
Leadership Development
SAP Successfactors
Staff Communication
Organizational Effectiveness
HR Strategy
Strategic Human Resource Planning
Customer Experience
Communication
Training and Development (HR)
HR Management
Interpersonal Skills
Human Resource Development
HR Policies
Microsoft Office
Employee Relations Investigations
Talent Acquisition
Employee Relations
HRIS
Technical Recruiting
Employee Engagement
Recruiting
Onboarding
Performance Management
Workforce Management
BPO
College Recruiting
Call Center
Human Resources
HRO
Talent Management
Call Centers
Employee Training
Training
Conflict Resolution
Customer Service
Team Building
Team Leadership
Leadership
Management
Interviewing
Hiring
Customer Satisfaction
Microsoft Excel
Coaching
Succession Planning
Time Management
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Discover more about QualfonWhat is Tonya Shrm-Cp email address?
Email Tonya Shrm-Cp at [email protected]. This email is the most updated Tonya Shrm-Cp email found in 2026.
What is Tonya Shrm-Cp phone number?
Tonya Shrm-Cp phone number is +12086767816.
How to contact Tonya Shrm-Cp?
To contact Tonya Shrm-Cp send an email to [email protected]. If you want to call Tonya Shrm-Cp try calling on +12086767816. (updated on November 04, 2024)
What company does Tonya Shrm-Cp work for?
Tonya Shrm-Cp works for Qualfon
What is Tonya Shrm-Cp's role at Qualfon?
Tonya Shrm-Cp is Human Resources Director (US)
What industry does Tonya Shrm-Cp work in?
Tonya Shrm-Cp works in the Outsourcing And Offshoring Consulting industry.
Tonya Shrm-Cp Email Addresses
Tonya Shrm-Cp Phone Numbers
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