Tony Whitley
Operations Manager at Abeka | Pensacola, Florida, United States
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Tony Whitley is a seasoned Operations Manager at Abeka, bringing over 25 years of extensive experience in delivering exceptional client service and support. In his current role, Tony leads and manages multiple teams within the Customer Service contact center, including Workforce Management, Quality Assurance, Training, Office Assistant, and Front Desk Operations. His leadership is characterized by a commitment to fostering a culture of excellence, where each team member is empowered to contribute to the overall success of the organization.
One of Tony's key projects has been the successful implementation of Abeka’s Agent Portal Knowledge Base to Microsoft SharePoint. This initiative not only streamlined access to vital information for customer service representatives but also enhanced the overall efficiency of operations. As a subject matter expert, Tony has played a pivotal role in authoring and directing various training materials, ensuring that the team is well-equipped to handle customer inquiries with confidence and expertise.
Tony’s proficiency in tools such as Salesforce and SharePoint, combined with his background in financial analysis and asset management, allows him to drive performance metrics and key performance indicators (KPIs) that align with Abeka’s strategic objectives. His experience as a problem solver and point of escalation at Adhesion further solidifies his reputation as a reliable leader in the industry. As an employee trainer and coach, Tony is dedicated to nurturing talent within his teams, ensuring that they not only meet but exceed customer expectations. His commitment to quality assurance and software quality assurance practices ensures that Abeka remains at the forefront of delivering world-class service in the educational sector.
Operations Manager at Abeka in June 2021 to Present
Manager, Client Support at Adhesion Wealth in January 2020 to February 2021
Operations Specialist at Adhesion Wealth in September 2011 to December 2019
Product Support Representative at Infovisa in March 2007 to August 2011
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Quality Management
Application Programming Interfaces (API)
Scripting
Call Campaign
Forecasting
Scheduling
Inbound Call, In Queue, Phone, Web & Email Survey Flow Creation
Genesys Reporting and Analytics
Analytical Skills
Genesys Cloud
Solution-oriented
Technical Leadership
Technology Implementation
Banking
Cash Management
Wealth Management
Commercial Banking
Asset Managment
Mutual Funds
Financial Analysis
Account Reconciliation
Software Testing
Quality Assurance
Treasury Management
SQL
Microsoft Office
Salesforce
Sharepoint
GoToMeeting
Zoom
Content Management Systems (CMS)
Visual Studio
Webex
Accounting System
Camtasia
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Outlook
Microsoft SQL Server
UMA
Accounting
Treasury
Team Leadership
Team Management
SurveyMonkey
Online Survey Design
Regression Testing
Client Support
Customer Service
Trainer
Instructor-led Training
Employee Training
Software Implementation
KPI
Project Management
Business Process Design
Software Quality Assurance
Manual Testing
User Manual Development
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Discover more about AbekaWhat is Tony Whitley email address?
Email Tony Whitley at [email protected] and [email protected]. This email is the most updated Tony Whitley email found in 2026.
What is Tony Whitley phone number?
Tony Whitley phone number is +12288064282 and +19406312751.
How to contact Tony Whitley?
To contact Tony Whitley send an email to [email protected] or [email protected]. If you want to call Tony Whitley try calling on +12288064282 and +19406312751. (updated on September 13, 2024)
What is Tony Whitley net worth?
Tony Whitley has an estimated net worth of $25,000 to $49,999
What company does Tony Whitley work for?
Tony Whitley works for Abeka
What is Tony Whitley's role at Abeka?
Tony Whitley is Operations Manager
What industry does Tony Whitley work in?
Tony Whitley works in the Book And Periodical Publishing industry.
Tony Whitley Email Addresses
Tony Whitley Phone Numbers
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