Toni-Ann M
Senior Product Support Specialist at The College Board | New York, New York, United States
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Toni-Ann M. is a dynamic Senior Product Support Specialist at The College Board, where she leverages her extensive background in customer success and support to enhance the user experience for AP Classroom. With over a decade of experience in the field, Toni-Ann has honed her skills in strategic customer engagement, ensuring that educators and students can maximize the potential of the platform. Her role is pivotal in bridging the gap between product development and user satisfaction, as she collaborates with cross-functional teams to streamline installation processes and optimize resource utilization.
One of Toni-Ann’s key projects involved spearheading initiatives to improve the onboarding experience for new users, significantly increasing the installation rate of AP Classroom. By developing comprehensive training programs and utilizing data analytics tools such as Salesforce, Mixpanel, and Zendesk, she has been able to track performance metrics and measure success against established KPIs. This data-driven approach not only enhances customer satisfaction but also informs ongoing improvements to the product.
Toni-Ann's expertise in Software as a Service (SaaS) and her commitment to service delivery make her an invaluable asset to The College Board. Her passion for fostering success is evident in her proactive approach to employee training and her dedication to cultivating a culture of continuous improvement. As she continues to navigate the evolving landscape of educational technology, Toni-Ann remains focused on empowering users, ensuring they have the tools and knowledge necessary to thrive in their academic pursuits.
Senior Product Support Specialist at The College Board in June 2020 to Present
Customer Success Manager at EleVen by Venus Williams in September 2021 to Present
Director of Customer Success at bash.gg in March 2022 to November 2022
Customer Success Manager at New York State Homes & Community Renewal in February 2020 to November 2020
Customer Support Manager at Sutherland in January 2015 to March 2020
Account Executive at Digicel Group in June 2012 to June 2015
Customer Service Specialist at Claro Enterprise Solutions in January 2011 to December 2013
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Qualitative Data
Going the Extra Mile
External Communications
Team Performance
Operations Support
Analytical Skills
Service Levels
Strategy Implementation
Process Automation
Product Knowledge
Customer Advocacy
Workload Prioritization
Attention to Detail
CSM
Ticketing Systems
Quality Assurance Testing
Active Listening
Sales Processes
New Business Development
Clear Communications
Technological Proficiency
Customer Relationship Management
Software as a Service (SaaS)
Product Management
Customer Success
Customer Acquisition
Renewals
Client Onboarding
Technical Product Training
Post-Sales Support
Full Life Cycle Implementation
Customer Communication
Conflict Resolution
Service Operations
Training
Constructive Feedback
Service Delivery
Streamlining Operations
Skill Development
Oral Communication
Coaching
Cross-functional Team Leadership
Social Media
Key Metrics
Forecasting
End-to-End Sales
Business Acumen
D2C
Cross-team Collaboration
Organization Skills
Time Management
Team Leadership
Employee Training
KPI Reporting
Salesforce Lightning
Shopify Plus
Key Performance Indicators
Zendesk Support
Salesforce B2B Commerce
B2C
Contract Negotiation
Customer Service Training
Back-end Operations
Jira Service Desk
Customer Experience
Leadership
Customer Service
Contact Centers
Technical Support
Microsoft Excel
Customer Relationship Management (CRM)
Customer Retention
Microsoft Office
People Management
Communication
Supervisory Skills
Exceeding Customer Expectations
Customer Service Management
Salesforce.com
Sales
Data Analysis
Customer Satisfaction
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Discover more about The College BoardWhat is Toni-Ann M email address?
Email Toni-Ann M at [email protected]. This email is the most updated Toni-Ann M email found in 2026.
How to contact Toni-Ann M?
To contact Toni-Ann M send an email to [email protected]. (updated on November 05, 2024)
What company does Toni-Ann M work for?
Toni-Ann M works for The College Board
What is Toni-Ann M's role at The College Board?
Toni-Ann M is Senior Product Support Specialist
What is Toni-Ann M's Phone Number?
Toni-Ann M's phone (212) ***-*517
What industry does Toni-Ann M work in?
Toni-Ann M works in the Retail industry.
Toni-Ann M Email Addresses
Toni-Ann M Phone Numbers
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