Toni Oetker
Sr Director - Digital CX | IVR & Communications at Altice USA | New York City Metropolitan Area
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Toni Oetker currently serves as the Senior Director of Digital Customer Experience (CX) & Communications at Altice USA, where she plays a pivotal role in shaping the company's approach to customer engagement across various digital platforms. With a strong foundation in customer journey mapping and cross-channel communications planning, Toni leads her team in the strategic design and execution of innovative customer communications that resonate with diverse audiences. Her expertise lies in translating complex technical concepts into clear, actionable insights, effectively bridging the gap between business stakeholders and technical teams.
In her current role, Toni has spearheaded key projects aimed at enhancing customer satisfaction and driving Net Promoter Score (NPS) improvements. Notably, in Q4 of 2023, her team achieved a remarkable milestone by successfully reducing appointment and outage-related call volume by 55%. This significant reduction not only streamlined operations but also allowed for a more efficient allocation of resources, ultimately enhancing the overall customer experience.
Toni's proficiency in process engineering and business process improvement, combined with her knowledge of Agile and Waterfall methodologies, enables her to implement first-time-right solutions that address customer pain points effectively. Her commitment to delivering first-class CX assessments ensures that Altice USA remains at the forefront of customer-centric innovation in the telecommunications industry. With a passion for creative problem-solving and a results-driven mindset, Toni Oetker continues to make a lasting impact on the digital landscape of customer communications.
Sr Director - Digital CX | IVR & Communications at Altice USA in November 2020 to Present
Director - CX Design & VoC Insights at Altice USA in April 2019 to November 2020
Manager - CX Design at Altice USA in February 2018 to April 2019
Lead - IT Service Design at Altice USA in March 2016 to February 2018
Sr Business Process Engineer at Cablevision in March 2014 to February 2016
Executive Assistant to CIO at Cablevision in December 2012 to March 2014
Sr. Business Systems Analyst at Cablevision in April 2002 to May 2007
Senior Project Administrator at Cablevision in October 2000 to April 2002
Consultant at Testforce bv in November 1999 to October 2000
Office Manager / Compliance Specialist at John Hancock in January 1995 to October 1999
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Business Analysis
Software Documentation
Business Process
Vendor Management
Process Improvement
SharePoint
Change Management
Visio
Management
Project Management
PMO
Enterprise Software
Cloud Computing
Telecommunications
SDLC
Training
Business Intelligence
Microsoft Applications
Communicative Skills
Call Flow Design
Project Portfolio Management
Technical Writing
Requirements Management
Development Testing
Administrative Management
IT Project Lifecycle
IT systems development
Executive Reporting
User Training
Relationship Management
Corporate Events
Oracle
Process Engineering
ITIL
TestLink
ServiceNow
OnBase
Kofax
Yammer
Testing
JIRA
Agile & Waterfall Methodologies
Zephyr
Asset Management
Integration
Business Process Improvement
Software Development Life Cycle (SDLC)
Customer Journey Mapping
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Discover more about Altice USAWhat is Toni Oetker email address?
Email Toni Oetker at [email protected]. This email is the most updated Toni Oetker email found in 2026.
What is Toni Oetker phone number?
Toni Oetker phone number is +12672847953.
How to contact Toni Oetker?
To contact Toni Oetker send an email to [email protected]. If you want to call Toni Oetker try calling on +12672847953. (updated on October 29, 2024)
What company does Toni Oetker work for?
Toni Oetker works for Altice USA
What is Toni Oetker's role at Altice USA?
Toni Oetker is Sr Director - Digital CX | IVR & Communications
What industry does Toni Oetker work in?
Toni Oetker works in the Telecommunications industry.
Toni Oetker Email Addresses
Toni Oetker Phone Numbers
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