Tomiko Shaw
Team Lead/SME at DoorDash | Phoenix, Arizona, United States
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Tomiko Shaw currently serves as a Team Lead and Subject Matter Expert (SME) at DoorDash, where she plays a pivotal role in shaping the customer support landscape within a high-volume contact center environment. With her extensive supervisory experience, Tomiko is adept at managing and developing high-performing teams of Customer Support Representatives (CSRs). Her leadership style is characterized by a commitment to fostering an inclusive and motivating atmosphere, which empowers her team to excel in delivering exceptional customer service.
In her role, Tomiko identifies trending issues that impact the customer experience, guiding CSRs to proactively address these challenges in their daily interactions. This strategic approach not only enhances service delivery but also contributes to continuous improvement initiatives across the organization. By collaborating with cross-functional teams, Tomiko optimizes processes that streamline operations and elevate the overall customer experience. Her expertise in strategic planning and Lean Manufacturing principles further supports her ability to implement effective solutions that drive efficiency and quality.
Tomiko’s background in product development and Six Sigma methodologies equips her with the analytical skills necessary to assess performance metrics and identify opportunities for enhancement. Her excellent interpersonal skills enable her to establish trust and build strong working relationships, both internally with colleagues and externally with customers. As a leader, she is committed to nurturing talent and ensuring that her team is well-prepared to meet the evolving demands of the industry, ultimately contributing to DoorDash's mission of delivering food and convenience to customers while maintaining the highest standards of service.
Team Lead/SME at DoorDash in August 2019 to Present
Merchant Experience Partner at DoorDash in May 2022 to Present
Diamond Driver Supervisor at Uber in October 2018 to May 2019
Team Lead at Avēsis Incorporated in August 2016 to October 2018
Set-Up Technician, Level II, at Cascade Engineering in June 2012 to April 2016
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Product Development
Customer Service
Cross-functional Team Leadership
Strategic Planning
Continuous Improvement
Lean Manufacturing
Engineering
Six Sigma
Purchasing
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Discover more about DoorDashWhat is Tomiko Shaw email address?
Email Tomiko Shaw at [email protected] and [email protected]. This email is the most updated Tomiko Shaw email found in 2026.
What is Tomiko Shaw phone number?
Tomiko Shaw phone number is +16164985621 and +16238470122.
How to contact Tomiko Shaw?
To contact Tomiko Shaw send an email to [email protected] or [email protected]. If you want to call Tomiko Shaw try calling on +16164985621 and +16238470122. (updated on November 04, 2024)
What is Tomiko Shaw net worth?
Tomiko Shaw has an estimated net worth of -$2,499 to $2,499
What company does Tomiko Shaw work for?
Tomiko Shaw works for DoorDash
What is Tomiko Shaw's role at DoorDash?
Tomiko Shaw is Team Lead/SME
What industry does Tomiko Shaw work in?
Tomiko Shaw works in the Food And Beverage Services industry.
Tomiko Shaw Email Addresses
Tomiko Shaw Phone Numbers
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