Tom Coleman
Division President at Steak n Shake | Franklin, Tennessee, United States
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Tom Coleman, as the Division President at Steak n Shake, brings over 20 years of extensive experience in restaurant operational leadership to the table. His role encompasses the management of 18 high-volume Quick Service Restaurants (QSR) across four states, where he has demonstrated a remarkable ability to turn around underperforming locations. With a keen focus on P&L management, Tom has successfully improved staffing levels from 70% to an impressive 95%, ensuring that each restaurant is equipped with a dedicated and motivated team. His expertise in talent acquisition and development has been pivotal in fostering a culture of excellence and accountability within his divisions.
One of Tom's key projects has involved implementing strategic initiatives to lower the cost of sales to align with theoretical variance standards, thereby enhancing overall profitability. His data-driven approach allows him to identify inefficiencies and apply analytical skills to solve complex operational challenges. Under his leadership, guest service metrics have seen a remarkable turnaround, moving from the lowest in the company to a position of competitive strength. This transformation reflects Tom's commitment to not only meeting but exceeding customer expectations.
Tom's passion for employee coaching and leadership development is evident in his hands-on approach to project management. He directs complex projects from concept to full operational status, ensuring that every detail is meticulously addressed. His ability to inspire teams and drive performance makes him a market leader in the hospitality industry, where he continues to set benchmarks for success in restaurant management. With a focus on continuous improvement and a customer-centric mindset, Tom Coleman is poised to lead Steak n Shake into a new era of growth and excellence.
Division President at Steak n Shake in June 2015 to Present
Director of Operations at Mimis Cafe in November 2009 to January 2015
Area Coach at Bob Evans in January 1992 to November 2009
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Food Service
Hospitality
Restaurant Management
Food & Beverage
Multi-Unit
Inventory Management
Restaurants
Menu Development
Food
Catering
Hiring
Team Building
P&L
Time Management
New Restaurant Openings
Food Safety
Customer Service
P&L Management
Customer Satisfaction
Hospitality Industry
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Discover more about Steak n ShakeWhat is Tom Coleman email address?
Email Tom Coleman at [email protected]. This email is the most updated Tom Coleman email found in 2026.
What is Tom Coleman phone number?
Tom Coleman phone number is +16152071093 and +16155957956.
How to contact Tom Coleman?
To contact Tom Coleman send an email to [email protected]. If you want to call Tom Coleman try calling on +16152071093 and +16155957956.
What company does Tom Coleman work for?
Tom Coleman works for Steak n Shake
What is Tom Coleman's role at Steak n Shake?
Tom Coleman is Division President
What industry does Tom Coleman work in?
Tom Coleman works in the Restaurants industry.
Tom Coleman Email Addresses
Tom Coleman Phone Numbers
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