Tom Burlingame
Brand Quality Manager Cadillac XT5, GMC Acadia at General Motors | Detroit Metropolitan Area
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Tom Burlingame serves as the Brand Quality Manager for the Cadillac XT5 and GMC Acadia at General Motors, where he plays a pivotal role in ensuring that these flagship vehicles meet the highest standards of quality and customer satisfaction. With a strong commitment to continuous improvement, Tom coordinates cross-functional teams to address quality concerns that arise from the field, collaborating closely with Engineering, Manufacturing, and Suppliers to implement effective solutions. His expertise in root cause analysis and lean manufacturing principles allows him to identify underlying issues swiftly, ensuring that corrective actions are both timely and impactful.
In his current role, Tom leads key projects aimed at enhancing product quality and reliability, leveraging data mining techniques to analyze performance metrics and customer feedback. His ability to translate complex data into actionable insights has been instrumental in driving improvements across the Cadillac and GMC brands. Tom’s supervisory experience and team leadership skills enable him to foster a collaborative environment where innovation thrives, empowering his colleagues to contribute their unique skill sets toward shared goals.
Tom’s dedication to service management and customer service excellence ensures that the voice of the customer is always at the forefront of quality initiatives. His multifaceted approach not only enhances the driving experience for Cadillac XT5 and GMC Acadia owners but also reinforces General Motors' commitment to delivering vehicles that exceed expectations. As a motivated self-starter, Tom continues to seek opportunities for professional growth and development, embodying the values of loyalty and determination that define his career journey.
Brand Quality Manager Cadillac XT5, GMC Acadia at General Motors in June 2014 to Present
Program Warranty Engineer - Cadillac SRX at General Motors in November 2011 to May 2014
Team Leader Mechanical Service Information Development at General Motors in September 2007 to October 2011
Supervisor Global Readiness at General Motors in August 2005 to September 2007
Process Integration Manager at General Motors in November 2001 to August 2005
Service Program Manager at General Motors in June 1999 to November 2001
Senior Prgram Developer - Service Technology Group Training at General Motors in January 1996 to June 1999
Training Center Instructor - GM Training Parma Ohio at General Motors in January 1993 to January 1996
District Manager Service, Field Service Engineer, District Manager Sales - Oldsmobile division at General Motors in September 1983 to January 1993
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Vehicles
Powertrain
Continuous Improvement
Quality Management
Team Leadership
Microsoft Word
Microsoft Excel
PowerPoint
Training Facilitation
Program Management
Coaching
Development & delivery of training
Hiring Personnel
Personnel Evaluation
Personnel Supervision
Data Mining
Data Analysis
Cross Functional Team Building
Issue Resolution
Field Service Engineering
District Sales Management
Service Management
Customer Service
Automotive Engineering
Product Engineering
Engineering
Root Cause Analysis
Lean Manufacturing
Automotive
Automobile
Customer Satisfaction
Parts
Process Improvement
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Discover more about General MotorsWhat is Tom Burlingame email address?
Email Tom Burlingame at [email protected]. This email is the most updated Tom Burlingame email found in 2026.
What is Tom Burlingame phone number?
Tom Burlingame phone number is +15869478890.
How to contact Tom Burlingame?
To contact Tom Burlingame send an email to [email protected]. If you want to call Tom Burlingame try calling on +15869478890. (updated on October 29, 2024)
What company does Tom Burlingame work for?
Tom Burlingame works for General Motors
What is Tom Burlingame's role at General Motors?
Tom Burlingame is Brand Quality Manager Cadillac XT5, GMC Acadia
What industry does Tom Burlingame work in?
Tom Burlingame works in the Motor Vehicle Manufacturing industry.
Tom Burlingame Email Addresses
Tom Burlingame Phone Numbers
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