Todd Mccartney
Director of Technical Support at Jellyfish | Greater Boston
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Todd McCartney serves as the Director of Technical Support & Knowledge Management at Interfolio, a subsidiary of Elsevier, where he is instrumental in driving customer success through innovative support strategies and robust knowledge management practices. With a strong focus on delivering best-in-class services, Todd leads a dedicated team of Product Support Engineers and Knowledge Management professionals, ensuring that they are equipped to meet the diverse needs of clients around the globe. His leadership is characterized by a commitment to building scalable support frameworks that enhance the customer experience while aligning with internal business objectives.
Under Todd's guidance, the team has successfully evolved the relationship between Services and Engineering, streamlining processes from ticket inception to resolution. This transformation has not only improved operational efficiency but has also fostered a culture of collaboration that emphasizes the importance of cross-functional relationships. By leveraging his expertise in business process improvement and support services management, Todd has implemented initiatives that have significantly boosted the Net Promoter Score, reflecting enhanced customer satisfaction.
Todd is passionate about creating a vision that intertwines employee experience with customer experience, recognizing that happy employees lead to happy customers. His strategic approach to coaching and mentoring has empowered team members to excel in their roles, fostering an environment of continuous improvement and innovation. As he continues to drive forward-thinking initiatives at Interfolio, Todd remains dedicated to ensuring that the organization not only meets but exceeds client expectations in an ever-evolving technological landscape.
Director of Technical Support at Jellyfish in April 2025 to Present
Director of Technical Support & Knowledge at Interfolio from Elsevier in March 2022 to March 2025
Director of Technical Services at Interfolio from Elsevier in November 2018 to March 2022
Support Delivery Manager at CA Technologies in January 2009 to November 2018
Premium Support Offerings Delivery Manager at CA Technologies in September 2007 to January 2009
Designated Support Manager at CA Technologies in March 2004 to September 2007
Senior Systems Architect at Entrust in October 1999 to March 2004
Technology Architect & Team Lead at Computer Sciences Corporation (CSC) in July 1996 to October 1999
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Customer Success
Knowledge Management
Cross Functional Relationships
Team Leadership
Customer Relationship Management (CRM)
Business Process Improvement
Net Promoter Score
Customer Satisfaction
Customer Service
Customer Service
Information Technology
Team Building
Leadership
Management
Extract, Transform, Load (ETL)
Kpis
Performance Metrics
Cybersecurity
Software as a Service (SaaS)
Change Management
SSO
Identity Management
Security
Support Offerings
Customer Support
Technical Support
Enterprise Software
Cloud Computing
Network Security
Enterprise Architecture
Identity & Access Management (IAM)
Virtualization
Lean Six Sigma
Support Management
Support Services Management
Single Sign-On (SSO)
DFSS Green Belt
Professional Services
Analytical Skills
Analytics
Google Docs
Google Apps
Cross-functional Team Leadership
Team Management
Coaching
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Discover more about JellyfishWhat is Todd Mccartney email address?
Email Todd Mccartney at [email protected] and [email protected]. This email is the most updated Todd Mccartney email found in 2026.
What is Todd Mccartney phone number?
Todd Mccartney phone number is +13306120183 and +16033208248.
How to contact Todd Mccartney?
To contact Todd Mccartney send an email to [email protected] or [email protected]. If you want to call Todd Mccartney try calling on +13306120183 and +16033208248.
What is Todd Mccartney net worth?
Todd Mccartney has an estimated net worth of $150,000 to $249,999
What company does Todd Mccartney work for?
Todd Mccartney works for Jellyfish
What is Todd Mccartney's role at Jellyfish?
Todd Mccartney is Director of Technical Support
What industry does Todd Mccartney work in?
Todd Mccartney works in the It Services And It Consulting industry.
Todd Mccartney Email Addresses
Todd Mccartney Phone Numbers
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