Timothy Riordan

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Email Timothy Riordan at bsee76@hotmail.com. This email is the most updated Timothy Riordan email found in 2026.

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To contact Timothy Riordan send an email to bsee76@hotmail.com. If you want to call Timothy Riordan try calling on +18156720245.

Sr Director Strategic Outsource Strategy at Verizon Consumer Mass Business | Greater Chicago Area

About Timothy Riordan

Timothy Riordan serves as the Director of Outsource Workforce Planning and Global Support at Verizon Consumer Mass Business, where he leverages over 27 years of extensive experience in the telecommunications industry to drive operational excellence and strategic workforce initiatives. In his current role, Timothy is pivotal in developing and implementing a comprehensive outsource planning model that enhances the efficiency and effectiveness of Global Support Operations (GSO) call centers. His expertise in strategic workforce planning and forecasting allows him to anticipate staffing needs accurately, ensuring that customer service operations are consistently aligned with business objectives.

Timothy's leadership is characterized by a strong focus on negotiation and collaboration, enabling him to forge successful partnerships with external vendors and internal stakeholders alike. His ability to analyze complex data and translate it into actionable insights has been instrumental in optimizing call center management processes, improving service delivery, and enhancing overall customer satisfaction. He is adept at utilizing advanced reporting techniques to monitor performance metrics, identify trends, and implement strategies that drive continuous improvement.

In addition to his operational planning capabilities, Timothy is committed to fostering a culture of leadership within his teams. He emphasizes the importance of strategic planning and development, empowering his workforce to excel in a fast-paced telecommunications environment. As a goal-oriented leader, Timothy Riordan is not only focused on achieving immediate results but also on building a sustainable framework for future growth and innovation within Verizon’s Global Support Operations. His dedication to excellence and his strategic vision make him a key asset in navigating the complexities of the telecommunications landscape.

Timothy Riordan Work