Tim Miszewski
Vice President - Complaint Management Program at M&T Bank | Buffalo, New York, United States
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Tim Miszewski serves as the Vice President of the Complaint Management Program at M&T Bank, where he plays a pivotal role in ensuring compliance with regulatory standards while enhancing service quality across the organization. With a strong focus on risk oversight within Compliance Risk Management, Tim expertly navigates the complexities of regulatory complaints, acting as a vital liaison between the bank and various banking regulators. His extensive experience in customer service and banking equips him with a unique perspective on the importance of maintaining high standards of client satisfaction while adhering to regulatory requirements.
In his current role, Tim leads key projects aimed at improving the efficiency and effectiveness of the Complaint Management Program. He leverages his skills in process improvement and technology to streamline complaint handling procedures, ensuring that all customer feedback is addressed promptly and effectively. By utilizing advanced data analytics and reporting tools, including Microsoft Excel, he provides insightful service quality reporting and regulatory reporting that informs strategic decision-making within the bank.
Tim's commitment to training and coaching his team fosters a culture of continuous improvement, empowering staff to enhance their skills in complaint resolution and customer engagement. His ability to build strong networks within the industry further enhances M&T Bank's reputation for exceptional service and compliance. As he continues to drive initiatives that prioritize customer experience while managing regulatory expectations, Tim Miszewski remains a key figure in shaping the future of complaint management in the banking sector.
Vice President - Complaint Management Program at M&T Bank in February 2022 to Present
Manager US Complaints Office and US Delivery and Performance at HSBC in November 2016 to February 2022
Unit Manager Customer Relations at HSBC in May 2013 to November 2016
International Premier Support Officer at HSBC in May 2011 to May 2013
Training Manager at HSBC in July 2009 to May 2011
Premier Account Specialist at HSBC in July 2007 to July 2009
Process Server at WNY Process and Research Inc in July 2006 to July 2007
Telephone Claims Investigator at GEICO in November 2005 to July 2006
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Customer Service
Sales
Management
Training
Coaching
Technology
Team Building
Leadership
Process Improvement
Networking
Banking
Sales Operations
Call Centers
Microsoft Excel
Project Management
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Discover more about M&T BankWhat is Tim Miszewski email address?
Email Tim Miszewski at [email protected]. This email is the most updated Tim Miszewski email found in 2026.
What is Tim Miszewski phone number?
Tim Miszewski phone number is +17164819027.
How to contact Tim Miszewski?
To contact Tim Miszewski send an email to [email protected]. If you want to call Tim Miszewski try calling on +17164819027. (updated on October 29, 2024)
What company does Tim Miszewski work for?
Tim Miszewski works for M&T Bank
What is Tim Miszewski's role at M&T Bank?
Tim Miszewski is Vice President - Complaint Management Program
What industry does Tim Miszewski work in?
Tim Miszewski works in the Environmental Services industry.
Tim Miszewski Email Addresses
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